United Gas & Power is seeking a Head of Customer Operations to lead Customer Services, Change of Tenancy, Collections and Complaints. You will own the end-to-end customer journey across these functions, driving performance, quality, risk management and continuous improvement through the Managers who lead day-to-day delivery.
The role reports to the Operations and Compliance Director and sits on the SMT, ensuring customer experience aligns with billing, industry operations and wider business
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Head of Customer Operations - Hybrid, Growth & Impact in Guiseley employer: United Gas & Power
At UGP, we pride ourselves on being one of the fastest-growing and highest-rated commercial energy suppliers in the UK, offering a dynamic work environment in Guiseley, Leeds. Our commitment to exceptional customer service and innovative strategies fosters a culture of inclusivity and professional growth, providing employees with ample opportunities for development and leadership within a supportive team. Join us to be part of a forward-thinking organisation that values diverse perspectives and empowers its workforce to shape the future of business energy supply.
