At a Glance
- Tasks: Ensure accurate billing for customers and resolve queries with a keen eye for detail.
- Company: Join one of the UK's fastest-growing energy suppliers in a supportive team environment.
- Benefits: Enjoy competitive salary, 25 days leave, health support, and hybrid work options.
- Other info: Inclusive culture welcoming diverse backgrounds; excellent career growth opportunities.
- Why this job: Make a real impact by helping customers understand their bills and improving processes.
- Qualifications: Attention to detail, problem-solving skills, and experience with data analysis preferred.
The predicted salary is between 36000 - 60000 £ per year.
As one of the fastest growing and highest-rated commercial energy suppliers in the UK, we are looking to recruit an experienced Billing Analyst, based at our offices in Guiseley, Leeds. This role sits at the heart of what we do. You’ll play a key part in making sure our customers are billed accurately and fairly, using data, attention to detail, and good communication to get things right first time. You’ll work closely with colleagues across the business, handle billing queries, and help improve the way we work as we continue to grow.
If you enjoy working with numbers, spotting issues others might miss, and helping customers understand their bills, this could be a great fit. At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.
Responsibilities- Invoice Validation & Billing Accuracy
- Validate gas and electricity invoices for B2B customers before issue, ensuring accuracy and completeness.
- Identify billing discrepancies, anomalies, or missing data and investigate root causes.
- Correct billing issues prior to invoice release to minimise rebills and customer complaints.
- Support regular billing runs and carry out quality checks across the B2B portfolio.
- Maintain clear audit trails of invoice checks and corrections.
- Reporting & Data Analysis
- Maintain daily, weekly, and monthly billing reports covering the customer portfolio.
- Use Excel extensively, including VLOOKUP/XLOOKUP, Pivot Tables, formulas, and reconciliations.
- Analyse billing data to identify trends, recurring issues, and exceptions across business customers.
- Provide insight into billing performance to support operational planning and decision-making.
- Support ad-hoc reporting and analysis requests from Billing, Operations, and Commercial teams.
- Ensure reporting is accurate, timely, and suitable for a commercial audience.
- Settlement & Industry Awareness
- Apply a working understanding of energy settlement processes and their impact on billing.
- Investigate settlement-related discrepancies affecting business customer invoices.
- Work with internal teams to resolve settlement data issues impacting billing accuracy.
- Support accurate billing by ensuring settlement data is correctly reflected in billing systems.
- Build awareness of industry changes that may affect commercial billing arrangements.
- Query & Ticket Management
- Resolve billing-related tickets and inboxes for customers and internal stakeholders.
- Investigate invoice queries raised by business customers, brokers, and internal teams.
- Take ownership of issues from initial query through to resolution.
- Maintain clear documentation and audit trails for all queries and outcomes.
- Balance accuracy, customer experience, and service levels during high-volume periods.
- Communicate clearly and professionally with B2B customers regarding billing queries.
- Explain commercial invoices, charges, and adjustments in a clear and practical way.
- Liaise with brokers and third-party partners on billing-related matters.
- Provide timely updates to customers and internal stakeholders on query progress.
- Work closely with Sales, Operations, and Industry teams to resolve billing issues efficiently.
- Process Improvement & Controls
- Identify inefficiencies, risks, and control gaps within B2B billing processes.
- Suggest practical improvements to reduce errors, rebills, and manual intervention.
- Support implementation of improved billing controls and processes.
- Assist with documenting billing procedures and keeping guidance up to date.
- Contribute to continuous improvement as customer volumes, systems, and industry requirements evolve.
You’re someone who pays close attention to detail and takes pride in getting things right. You’re comfortable working with data and Excel, enjoy solving problems, and can explain things clearly to both customers and colleagues. You’re organised, able to manage multiple tasks at once, and happy to take ownership of your work. Experience in billing, finance operations, utilities, or energy is helpful, but not essential if you bring the right mindset and transferable skills.
Please note, due to the sensitive nature of the information handled in this role the successful candidate will be required to complete a full DBS check including verification of 5 years’ employment history, address history, right to work in the UK, and a credit check.
Join the Team- Excellent salary based on your experience
- Mon – Fri 9am till 5pm, with some hybrid considered
- 25 days annual leave (plus Bank Holidays)
- Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
- Health and Wellbeing programme including GP consultations, Mental Health support, discounted gym memberships, plus many more!
- Ongoing training & guidance provided
- A great working environment with a real team spirit
Billing Analyst in Guiseley employer: United Gas & Power
At UGP, we pride ourselves on being one of the fastest growing and highest-rated commercial energy suppliers in the UK, offering a dynamic work environment in Guiseley, Leeds. Our inclusive culture fosters diversity and collaboration, providing employees with excellent benefits such as a competitive salary, generous annual leave, and a comprehensive health and wellbeing programme. We are committed to your professional growth, offering ongoing training and support to help you thrive in your role as a Billing Analyst.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Analyst in Guiseley
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like United Gas & Power. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Billing Analyst in Guiseley
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to United Gas & Power.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on United Gas & Power's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at United Gas & Power
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with United Gas & Power.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at United Gas & Power will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former United Gas & Power employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
