At a Glance
- Tasks: Lead the Credit Control team and manage complex accounts while ensuring compliance.
- Company: Join one of the UK's fastest-growing energy suppliers with a vibrant culture.
- Benefits: Competitive salary, generous pension, 25 days leave, and health support.
- Other info: Enjoy a supportive environment with ongoing training and team spirit.
- Why this job: Step into a leadership role and make a real impact in the energy sector.
- Qualifications: Strong credit control experience and excellent communication skills required.
The predicted salary is between 40000 - 50000 € per year.
As one of the fastest growing and highest rated commercial energy suppliers in the UK, United Gas & Power is seeking a Senior Credit Controller to play a key leadership role within the Credit Control function. This position is a critical operational role within the team, acting as the senior escalation point and deputising for the Credit Control Manager where required. The successful candidate will support team performance, quality and compliance, while continuing to manage a portfolio of complex and high‑risk accounts. This role is ideal for an experienced credit controller looking to step into a leadership position and gain exposure to management‑level responsibility within a regulated energy environment. If you’re hard‑working, a strong problem solver and highly motivated to succeed, with excellent customer communication skills, we’d love to hear from you.
At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.
Responsibilities
- Act as the senior escalation point.
- Deputise for the Credit Control Manager when required.
- Manage a portfolio of complex/high‑risk accounts, making judgement‑based recovery decisions within policy and compliance requirements.
- Record clear, detailed case notes in the CRM, capturing customer contact, decisions, and next actions to support escalation, disconnection, and legal activity.
- Compile team updates on accounts and review them fortnightly to identify problematic/high‑risk cases, propose actions with the relevant agent, and escalate items to the manager where resolution cannot be identified.
- Calculate monthly late payment charges and upload/post them to customer accounts.
- Identify process improvements and agree changes with the Credit Control Manager.
- Allocate accounts fairly across the team, balancing volumes in line with each agent’s role.
- Negotiate and manage repayment plans; review/authorise exceptions outside normal expectations based on credit risk.
- Manage debt recovery partners and field agents, issuing instructions and monitoring outcomes.
- Identify suspected energy theft linked to meter removal due to debt and elevate to relevant teams/third parties.
- Quality check team casework against guidance and coach colleagues, capturing outcomes to feed into regular quality reporting (themes, trends and actions).
- Report regularly on team quality using insights from quality checks, highlighting themes and trends, and recommending actions to improve performance and compliance.
- Influence stakeholders across the business to resolve issues and improve debt outcomes.
What are we looking for?
- Strong credit control experience, with the capability to operate at senior level (including escalation handling and manager cover), ideally within a regulated or utilities environment.
- Strong understanding of credit risk, debt recovery processes, and compliance requirements.
- Confidence making judgement‑based decisions on complex and sensitive customer accounts.
- Excellent communication skills, with the ability to explain decisions clearly to customers and colleagues at all levels.
- Strong organizational and time‑management skills, with the ability to balance personal casework alongside leadership responsibilities.
- High attention to detail and a commitment to quality, consistency, and compliance.
- Experience carrying out quality checks or file reviews and providing constructive feedback to support consistent ways of working.
- Strong IT skills, including CRM systems and Excel‑based reporting.
- Ability to influence, support, and challenge colleagues constructively without direct line management authority.
- A proactive, self‑motivated approach with a clear desire to develop.
- Knowledge of the commercial energy sector is desirable but not essential for candidates with strong transferable experience.
Join the team
- Excellent salary based on your experience
- Excellent Pension scheme with 8% employer contribution
- 25 days annual leave (plus Bank Holidays)
- Long‑Term Service Benefit – Receive an additional day of annual leave every 5 years
- Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
- Ongoing training & guidance provided
- A great working environment with a real team spirit
- Company social events
- Health & Wellbeing program with GP consultations, mental health support and discounted gym memberships.
Senior Credit Controller employer: United Gas & Power Limited
United Gas & Power is an exceptional employer, offering a dynamic work environment where employees are encouraged to grow and develop their skills in the fast-paced commercial energy sector. With a strong focus on inclusivity, competitive salaries, and comprehensive benefits such as an excellent pension scheme and health & wellbeing programmes, UGP fosters a supportive culture that values teamwork and personal development. The opportunity for leadership exposure within a regulated environment makes this role particularly rewarding for those looking to advance their careers.
Contact Detail:
United Gas & Power Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Credit Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of credit control processes and compliance requirements. Be ready to share examples of how you've handled complex accounts and escalations in the past. Confidence is key, so practice makes perfect!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. At StudySmarter, we encourage you to check out our website for opportunities that match your skills and aspirations. Tailor your approach to each company!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a perfect fit for their team. Keep the conversation going!
We think you need these skills to ace Senior Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Credit Controller role. Highlight your relevant experience in credit control, especially any leadership roles or responsibilities you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've handled complex accounts or led a team, and don’t forget to show your enthusiasm for joining UGP.
Showcase Your Problem-Solving Skills:In your application, be sure to highlight your problem-solving abilities. We’re looking for someone who can make judgement-based decisions on high-risk accounts, so share any relevant experiences where you’ve successfully navigated tricky situations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at United Gas & Power Limited
✨Know Your Stuff
Make sure you brush up on your credit control knowledge, especially around compliance and debt recovery processes. Familiarise yourself with the specific challenges faced in the energy sector, as this will show that you're not just a generalist but someone who understands the nuances of the role.
✨Showcase Leadership Skills
Since this role involves stepping into a leadership position, be prepared to discuss your experience in managing teams or projects. Think of examples where you've influenced others or resolved conflicts, as this will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect questions that require you to make judgement-based decisions on complex accounts. Practice articulating your thought process clearly, as this will highlight your problem-solving skills and ability to handle sensitive situations with confidence.
✨Communicate Clearly
Excellent communication is key in this role. During the interview, focus on explaining your ideas and decisions clearly. Use examples from your past experiences to illustrate how you've successfully communicated with customers and colleagues at all levels.
