At a Glance
- Tasks: Lead investigations into energy theft and manage complex revenue protection cases.
- Company: Fast-growing commercial energy supplier in the UK with an inclusive culture.
- Benefits: Competitive salary, 25 days leave, social events, and career progression opportunities.
- Other info: Hybrid working options available; join a dynamic team focused on growth.
- Why this job: Make a real impact in energy protection while developing your analytical skills.
- Qualifications: Experience in revenue protection or related fields with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office. This role is suited to someone who can take ownership of the end-to-end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results. At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.
Responsibilities
- Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
- Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
- Partner with metering agents, data collectors, DNO's, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
- Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
- Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
- Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
- Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
- Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
- Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
- Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.
What are we looking for?
- Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
- Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
- Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
- Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
- Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
- Ability to prioritise a varied caseload and deliver against SLAs and quality measures with minimal supervision.
- Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
- Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
- Advanced DBS check is required for this role.
Join the team
- Competitive salary, based on experience.
- Regular company social events.
- 25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
- Collaborative working environment.
- Career progression opportunities.
- Opportunity to grow within an expanding business.
- Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Revenue Protection Officer in Leeds employer: United Gas & Power Limited
At UGP, we pride ourselves on being one of the fastest-growing and highest-rated commercial energy suppliers in the UK, offering a dynamic and inclusive work environment in our Guiseley, Leeds office. As a Revenue Protection Officer, you will benefit from a competitive salary, generous annual leave, and opportunities for career progression within a collaborative team that values diverse backgrounds and fosters employee growth. Join us to make a meaningful impact while enjoying regular social events and the flexibility of hybrid working arrangements.
Contact Details:
United Gas & Power Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer in Leeds
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughUnited Gas & Power Limited's Website
Don’t forget to apply directly through United Gas & Power Limited's website for the full-time Revenue Protection Officer role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Revenue Protection Officer in Leeds
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at United Gas & Power Limited. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at United Gas & Power Limited
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of United Gas & Power Limited.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to United Gas & Power Limited.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
