An opportunity has arisen at United Fresh for a Sales Operations Administrator due to the growth of the business. Supporting the business in achieving its annual goals, this will involve collaborating with the commercial community to provide day-to-day administration, customer service, new business onboarding, and data support. The successful candidate will be able to prioritise workloads to meet deadlines, stay calm under pressure, be a team player, but also work autonomously without lots of supervision, and deliver accurate and timely information.
Key Accountabilities:
- Customer Service Administration
- Internal Systems Admin
- Support with Company Projects and Tenders
- Assist with wider administrative tasks to support the overall business operations.
Key Responsibilities: including but not limited to:
- Respond promptly to all customer service inquiries via the inbox and phone, ensuring timely resolution and customer satisfaction.
- Ensure effective communication within the customer services department and throughout the organisation.
- Provide accurate information regarding products, services, and company policies.
- Maintain and update customer records in our system. Accurately enter, update, and maintain data across multiple platforms including CRM and internal databases.
- Assist in scheduling and coordinate sales meetings and appointments.
- Understanding how other web-based portals work when the client is ordering product
- Producing statistics and reports based on data.
- Providing day‑to‑day administration support for BRCGS (Brand Reputation through Compliance Global Standards) under direction, including document control, supplier certificates, and audit readiness.
Key relationships:
- Commercial Community Team & Accounts
- Supply Partners
Required capabilities:
- The successful candidate will be IT literate with a very good working knowledge of Excel at least an intermediate level.
- Problem‑solving skills and a proactive attitude.
- String written and verbal communication skills.
- Ability to prioritise tasks and manage time effectively.
Training provided for:
- Industry‑standard systems (including but not limited to Caterpoint / Procure Wizard)
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