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For Companies At a Glance
- Tasks: Deliver exceptional member service and encourage fitness success in a fun environment.
- Company: Join Planet Fitness, a judgement-free zone promoting active lifestyles.
- Benefits: Competitive salary, Black Card membership, and growth opportunities.
- Why this job: Make a positive impact on others while developing your leadership skills.
- Qualifications: Must be 18+, passionate about helping others, and dependable.
- Other info: Flexible shifts available, including weekends and holidays.
The predicted salary is between 10 - 13 £ per hour.
Future Opening: Member Services Representative Part Time • Birmingham (Inverness)
THE PLANET FITNESS MISSION
We at Planet Fitness are here to create a judgment‑free zone where everyone can welcome an active lifestyle. We strive to keep our environment safe and welcoming. You belong!
ORGANIZATION OVERVIEW
Reports to: Club Manager
FLSA: Non‑Exempt
THE OPPORTUNITY
Join us to positively impact people and grow your leadership skills in a fun environment. We are expanding and looking for energetic, customer‑centric individuals.
What You'll Be Doing
- As a Member Services Representative you will be a high‑energy, positive team member, delivering exceptional member service and encouraging fitness success.
- Maintain a super clean club to meet member expectations.
- Recruit new and current members for fitness classes.
- Introduce members to Black Card amenities.
- Assist with member enlistment, greetings and farewells at the welcome desk, and other club responsibilities.
- Lead by example and invite members to join our community.
- Work flexible shifts, including weekends and holidays.
- Take advantage of competitive salaries, Black Card membership and growth opportunities.
What You'll Bring to the Table
- Minimum age of 18.
- Passion for helping others.
- Physical ability to lift, stand, walk, bend, balance, kneel up to 50 lbs and handle hazardous chemicals.
- High school diploma or GED equivalent.
- Dependable and punctual.
Physical Demands
- Occasional lift, push or pull at least 50 lbs.
- Stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist or crouch.
Equal Employment Opportunity
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Member Services Representative employer: United FP
Contact Detail:
United FP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative
✨Tip Number 1
Get to know the company culture! Before your interview, check out Planet Fitness's social media and website. Understanding their mission of creating a judgment-free zone will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your customer service skills! As a Member Services Representative, you'll be interacting with members all day. Role-play common scenarios with friends or family to boost your confidence and showcase your passion for helping others.
✨Tip Number 3
Dress the part! When you show up for your interview, wear something that reflects the energetic and positive vibe of Planet Fitness. A smart-casual outfit can help you make a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Member Services Representative
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about creating a welcoming environment and encouraging fitness success!
Be Energetic and Positive: Use an upbeat tone in your application! As a Member Services Representative, you'll need to be high-energy and positive, so make sure your written words reflect that vibe. We love seeing enthusiasm!
Highlight Relevant Experience: If you've got any experience in customer service or fitness, don’t hold back! Share those stories in your application. We’re looking for individuals who can connect with our members and help them feel at home.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure we see your amazing skills and passion for the role!
How to prepare for a job interview at United FP
✨Know the Planet Fitness Mission
Before your interview, take some time to understand the Planet Fitness mission. They focus on creating a judgment-free zone and promoting an active lifestyle. Show that you resonate with this mission and can contribute to a welcoming environment.
✨Show Your Customer Service Skills
As a Member Services Representative, you'll need to deliver exceptional service. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your passion for helping others and your ability to create a positive atmosphere.
✨Be Ready for Physical Demands
This role involves physical activity, so be prepared to discuss your ability to handle the demands of the job. Mention any relevant experience or activities that showcase your physical fitness and readiness to lift and move as needed.
✨Flexibility is Key
Planet Fitness requires team members to work flexible shifts, including weekends and holidays. Be honest about your availability and express your willingness to adapt to the club's needs. This shows you're committed and ready to be a reliable part of the team.
