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For Companies At a Glance
- Tasks: Create a positive experience for members through exceptional customer service.
- Company: Join the vibrant team at Planet Fitness, where fitness meets fun!
- Benefits: Flexible hours, a supportive environment, and opportunities for growth.
- Why this job: Be the friendly face that helps others achieve their fitness goals.
- Qualifications: Customer service experience and a passion for health and fitness.
- Other info: Dynamic role with a focus on teamwork and member satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities:
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Member Services Representative in Huntingdon employer: United FP
Contact Detail:
United FP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative in Huntingdon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Planet Fitness's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating a positive member experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A neat appearance reflects your respect for the role and the members you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Member Services Representative in Huntingdon
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous customer service experience. We want to see how you've gone above and beyond to create positive experiences for customers, just like you'll do for our members!
Be Upbeat and Positive: Your attitude matters! Use a friendly and enthusiastic tone in your application. We’re looking for someone who shares our passion for fitness and health, so let that shine through in your writing.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your cover letter and CV to the Member Services Representative role. Mention specific duties from the job description and how your skills match them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United FP
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided exceptional service in the past, especially in challenging situations. This will show that you understand the importance of creating a positive member experience.
✨Show Your Passion for Fitness
Since this role is at Planet Fitness, it’s crucial to convey your enthusiasm for fitness and health. Think about why you love fitness and how it impacts your life. Sharing personal stories can help you connect with the interviewer and demonstrate your genuine interest in the industry.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and show that you can empathise with members' concerns. This skill is vital for a Member Services Representative, so demonstrating it in your interview will set you apart.
✨Prepare for Common Scenarios
Anticipate common scenarios you might face in the role, such as handling difficult members or managing multiple tasks at the front desk. Prepare your responses and think about how you would approach these situations. This preparation will help you feel more confident and ready to tackle any question thrown your way.
