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- Tasks: Manage client portfolios and ensure exceptional service in a fast-paced environment.
- Company: Join United Drains, a leading plumbing and drainage company in Essex.
- Benefits: Enjoy a competitive salary, bonuses, casual dress code, and career development opportunities.
- Why this job: Perfect for those seeking growth in a supportive team with a focus on client satisfaction.
- Qualifications: Experience in account management or contracts management, with strong communication skills required.
- Other info: Full-time, office-based role with on-call responsibilities and a friendly work culture.
The predicted salary is between 28000 - 30000 £ per year.
Location: Ongar, Essex
Salary: £28,000 - £30,000 (plus on-call bonus of £125 per weekend day)
Hours: Monday to Friday, 08:00 - 17:00
On-Call: 1 evening per week and 1 weekend day per month
Office Ratio: 100% office-based
Job Type: Full-time, Permanent
About the Role: United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. Due to continued expansion, we are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional and friendly control team. This role is ideal for someone with experience in the drainage, plumbing, or construction industry, who thrives in a fast-paced, client-focused environment and is looking for long-term career progression.
Key Responsibilities:
- Manage a portfolio of high-end, key commercial clients
- Conduct monthly review meetings with clients
- Ensure service levels and KPIs are consistently met
- Manage a team of plumbing and drainage engineers
- Handle a high volume of inbound and outbound calls
- Dispatch jobs and liaise with engineers throughout the day
- Deliver exceptional, personalised customer service
- Handle customer queries promptly and professionally
- Monitor job progress and update clients accordingly
- Log all activity accurately on the company CRM system
- Provide out-of-hours support one week per month (bonus paid)
Essential Requirements:
- Proven experience in account management or contracts management
- Industry knowledge of drainage, plumbing or construction
- Strong communication and interpersonal skills
- Excellent customer service background, including high call volumes and job dispatching
- Ability to remain calm, professional, and tactful in all situations
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Highly organised with strong attention to detail
- Able to multitask and prioritise in a busy office environment
- Self-motivated, dependable, and a strong team player
- Excellent written and verbal communication skills
- Confidentiality and professionalism at all times
- Strong references required
What We Offer:
- Competitive salary with opportunity to earn more
- Bonus for weekend on-call cover
- 20 days annual leave plus public holidays
- Company pension scheme
- Free on-site parking
- Casual dress code
- Company events
- Excellent career development prospects
Scheduler Planner in Harlow employer: United Drains
Contact Detail:
United Drains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler Planner in Harlow
✨Tip Number 1
Familiarise yourself with the plumbing and drainage industry. Understanding the terminology and common practices will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing client relationships. Be prepared to discuss specific examples of how you've successfully handled client queries and maintained service levels, as this is crucial for the Scheduler Planner position.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or job dispatch plan. This will not only demonstrate your ability to multitask but also give you a practical example to discuss during your interview.
✨Tip Number 4
Research United Drains and their key clients. Understanding their business model and the types of projects they handle will allow you to tailor your responses and show that you're a good fit for their team.
We think you need these skills to ace Scheduler Planner in Harlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account or contracts management, especially within the plumbing, drainage, or construction industries. Use specific examples to demonstrate your skills in managing client relationships and handling high call volumes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to United Drains. Mention your understanding of their services and how your background aligns with the role's requirements. Be sure to express your enthusiasm for long-term career progression.
Highlight Key Skills: In your application, emphasise your strong communication and interpersonal skills, as well as your ability to multitask and remain organised in a busy environment. These are crucial for the Scheduler Planner role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at United Drains
✨Showcase Your Industry Knowledge
Make sure to highlight your experience in the drainage, plumbing, or construction industry during the interview. Be prepared to discuss specific projects or roles you've had that relate directly to the responsibilities of a Scheduler Planner.
✨Demonstrate Strong Communication Skills
Since the role involves managing client relationships and liaising with engineers, it's crucial to exhibit your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively handled customer queries in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to multitask and prioritise in a busy environment. Think of scenarios where you successfully managed multiple tasks or resolved conflicts, and be ready to share these experiences with the interviewer.
✨Familiarise Yourself with CRM Systems
As logging activity accurately on the company CRM system is part of the job, it would be beneficial to mention any previous experience you have with CRM software. If you're not familiar with a specific system, express your willingness to learn quickly.
