Scheduler Planner

Job Title: Job Scheduler
Location: Ongar, Essex
Salary: £28,000 – £30,000 (plus on-call bonus of £125 per weekend day)
Hours: Monday to Friday, 08:00 – 17:00
On-Call: 1 evening per week and 1 weekend day per month
Office Ratio: 100% office-based
Job Type: Full-time, Permanent

About the Role:
United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. Due to continued expansion, we are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional and friendly control team.

This role is ideal for someone with experience in the drainage, plumbing, or construction industry, who thrives in a fast-paced, client-focused environment and is looking for long-term career progression.

Key Responsibilities:

Manage a portfolio of high-end, key commercial clients

Conduct monthly review meetings with clients

Ensure service levels and KPIs are consistently met

Manage a team of plumbing and drainage engineers

Handle a high volume of inbound and outbound calls

Dispatch jobs and liaise with engineers throughout the day

Deliver exceptional, personalised customer service

Handle customer queries promptly and professionally

Monitor job progress and update clients accordingly

Log all activity accurately on the company CRM system

Provide out-of-hours support one week per month (bonus paid)

Essential Requirements:

Proven experience in account management or contracts management

Industry knowledge of drainage, plumbing or construction

Strong communication and interpersonal skills

Excellent customer service background, including high call volumes and job dispatching

Ability to remain calm, professional, and tactful in all situations

Proficiency in Microsoft Office (Word, Excel, Outlook)

Highly organised with strong attention to detail

Able to multitask and prioritise in a busy office environment

Self-motivated, dependable, and a strong team player

Excellent written and verbal communication skills

Confidentiality and professionalism at all times

Strong references required

What We Offer:

Competitive salary with opportunity to earn more

Bonus for weekend on-call cover

20 days annual leave plus public holidays

Company pension scheme

Free on-site parking

Casual dress code

Company events

Excellent career development prospects

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