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- Tasks: Help customers with financial solutions and provide top-notch service daily.
- Company: Join United Community, a leader in delivering financial support and solutions.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping customers achieve their financial goals while building lasting relationships.
- Qualifications: Bring at least three years of customer service or sales experience and strong interpersonal skills.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 28800 - 32400 £ per year.
Join to apply for the Customer Service Representative (CSR) role at United Community
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2 days ago Be among the first 25 applicants
Join to apply for the Customer Service Representative (CSR) role at United Community
This range is provided by United Community. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$38,000.00/yr – $45,185.00/yr
United Community (United) is in search of a CSR to join our team. As a Customer Service Representative (CSR) at United Community, you’ll play a vital role in delivering top-tier financial solutions and support to our customers. You’ll be the face of United, guiding customers through our products and services to help them reach their financial goals—all while providing a positive, seamless experience
What You’ll Do
- Offer exceptional service to meet customers’ financial needs and build lasting relationships with a proactive, solutions-focused approach.
- Understand and communicate United’s products and services, including account types, loan options, and investment products, to help customers make informed choices.
- Actively recommend and sell products and services that match customer needs, contributing to United’s growth and customer satisfaction.
- Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care.
- Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly.
- Educate customers on options for managing transactions using technology and all other tools and resources available.
- Perform other duties as assigned.
What We’re Looking For
- Minimum of three years of prior experience in sales or customer service is highly valued.
- Strong interpersonal skills and a natural ability to connect with others.
- Ability to uncover and provide solutions to meet customer needs and provide resolutions.
- Knowledge of consumer credit structuring and lending practices.
- Participation in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences.
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Banking
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Customer Service Representative (CSR) employer: United Community
Contact Detail:
United Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (CSR)
✨Tip Number 1
Familiarise yourself with United Community's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging in conversations with friends or family. Being able to connect naturally with others is crucial for a CSR role, so honing these skills can give you an edge.
✨Tip Number 3
Research common customer service scenarios and how to handle them. This preparation will help you respond confidently to situational questions during the interview process.
✨Tip Number 4
Network with current or former employees of United Community on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
We think you need these skills to ace Customer Service Representative (CSR)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet customer needs and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and your passion for helping customers. Mention how your previous experience aligns with the responsibilities of the CSR role at United Community.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and empathy. These are crucial for a Customer Service Representative and will help you stand out.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you've handled difficult situations or provided exceptional service in the past.
How to prepare for a job interview at United Community
✨Know the Company Inside Out
Before your interview, take some time to research United Community. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved conflicts or went above and beyond for a customer. This will showcase your ability to handle similar scenarios at United Community.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your strong interpersonal skills, which are crucial for a CSR role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've identified customer needs and provided solutions in previous roles. Highlighting your proactive approach to problem-solving will align well with United Community's focus on delivering exceptional service.
