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For Companies At a Glance
- Tasks: Be the go-to person for IT support, ensuring users get top-notch help.
- Company: Join United Colleges Group, a leading education provider with a vibrant community.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for personal growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in learners' lives while developing your tech skills.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 34567 - 35505 £ per year.
£34,567 - £35,505 per annum (including London Weighting Allowance) Full Time, Permanent
Who we are
United Colleges Group provides education to over 11,000 learners a year, including 16–18-year-olds, adults, apprentices, and students with high needs, across our five campuses and two colleges; City of Westminster College and College of North West London. The Cockpit Theatre also forms part of the Group. With an annual turnover of over £50m, we are one of the top 20 largest college groups in the UK. We offer education and training in almost all vocational areas at a variety of levels for a wide range of learners of all ages and starting points. Our mission is to provide all our learners with the very best knowledge and to break down any barriers to learning. We pride ourselves on enabling our learners to meet their individual needs and aspirations and we deliver a learning experience that is unique, enjoyable and rewarding.
About the Role
As IT Helpdesk Coordinator, you’ll be the key contact for users accessing IT support, ensuring a professional, efficient and customer‑focused service. You’ll manage the day‑to‑day operation of the IT Service Desk, coordinating call logging, prioritisation and resolution in line with agreed SLAs. Working closely with the IT Support and Projects Coordination Manager, you’ll monitor performance, produce regular service reports, maintain asset records and support continuous improvement of the helpdesk platform. The role combines hands‑on 1st and 2nd line technical support with service coordination, user guidance and collaboration across multiple sites.
How to Apply
If you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting our dedicated recruitment microsite https://ucgjobs.com/. Alternatively, you can e-mail us on hr@ucg.ac.uk for more information, quoting the job reference. Please note that we may close the application prior to the listed date should sufficient applicants be received.
The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check. United Colleges Group is committed to fostering a culture of respect, inclusion and belonging, where everyone is valued and supported. We welcome applications from individuals of all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.
IT Helpdesk Coordinator employer: United Colleges Group Jobs
Contact Detail:
United Colleges Group Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that IT Helpdesk Coordinator role.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your hands-on experience and ability to handle the day-to-day operations of an IT Service Desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining United Colleges Group and contributing to our mission.
We think you need these skills to ace IT Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Coordinator role. Highlight relevant experience and skills that match the job description, like your customer service skills and technical support experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team at United Colleges Group.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've solved IT issues in the past. We love seeing how you approach challenges and find solutions!
Apply Through Our Website: We encourage you to apply through our dedicated recruitment microsite. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at United Colleges Group Jobs
✨Know Your Tech Inside Out
As an IT Helpdesk Coordinator, you'll need to demonstrate your technical knowledge. Brush up on common IT issues and solutions, especially those relevant to the role. Be prepared to discuss your experience with 1st and 2nd line support, as well as any specific software or systems mentioned in the job description.
✨Showcase Your Customer Service Skills
This role is all about providing a professional and efficient service. Think of examples where you've gone above and beyond for users. Highlight your ability to communicate clearly and patiently, especially when dealing with non-technical users. Remember, it's not just about fixing problems; it's about making users feel supported.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Research what SLAs are typically used in IT helpdesk environments and be ready to discuss how you would prioritise tasks based on these agreements. This shows that you’re not only technically savvy but also understand the operational side of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the IT Service Desk's current challenges or future projects. This demonstrates your genuine interest in the role and helps you assess if the company culture aligns with your values, especially regarding their commitment to inclusion and support.