At a Glance
- Tasks: Engage with customers, book vehicles, and ensure exceptional service in a fast-paced environment.
- Company: Family-owned business dedicated to outstanding customer service.
- Benefits: 25 days holiday, pension scheme, discounts, and a bonus scheme.
- Other info: Opportunity for growth and learning through manufacturer-led training.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and IT literacy required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business? We are looking to recruit an Experience Service Advisor for our Service Department at our site in Worthing. We take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Apply for this new and exciting role today!
Service Advisor Motor Trade Job. Job in Worthing LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a family-owned business in Worthing that values exceptional customer service and employee satisfaction. As a Service Advisor, you'll thrive in a supportive work culture that prioritises your growth through ongoing training and development opportunities. Enjoy a competitive benefits package, including generous holiday allowance and discounts, while working in a dynamic environment where your contributions truly make a difference.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor Motor Trade Job. Job in Worthing LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm about their family-owned business.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to handling those tricky customer calls.
✨Tip Number 3
Show off your IT skills! Brush up on any relevant software or tools that might be used in the role. Being tech-savvy can really set you apart from other candidates, especially in a busy environment like this one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor Motor Trade Job. Job in Worthing LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to help customers and be part of our family-owned business.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or the motor trade. We love seeing how your skills align with what we do, so don’t be shy about sharing specific examples of how you've excelled in similar roles.
Keep It Professional Yet Friendly:Your written application should reflect the friendly and positive manner we value at StudySmarter. Use a professional tone, but don’t hesitate to let your personality come through – we want to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications in one place. Plus, you’ll get to see more about what we’re all about!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific services offered by the company. Familiarise yourself with common customer queries and how to address them, as this will show your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate customer interactions, focusing on being friendly and helpful, just like the job requires.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experience where you provided excellent service or resolved issues effectively. This will demonstrate your problem-solving skills and customer focus.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the company and the role you're applying for, and it helps you feel more confident when meeting your potential employers.
