At a Glance
- Tasks: Engage with customers, book vehicles, and ensure exceptional service in a fast-paced environment.
- Company: Family-owned business dedicated to outstanding customer service.
- Benefits: 25 days holiday, pension scheme, discounts, and a bonus scheme.
- Other info: Opportunity for growth and development in a dynamic workplace.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and IT literacy required.
The predicted salary is between 25000 - 30000 £ per year.
Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business? We are looking to recruit an Experienced Service Advisor for our Service Department at our site in Worthing. We take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Apply for this new and exciting role today!
Experienced Service Advisor for Motor Trade. Job in Worthing LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a family-owned business in Worthing that values exceptional customer service and employee satisfaction. As an Experienced Service Advisor, you'll thrive in a supportive work culture that prioritises your growth through ongoing training and development opportunities. Enjoy a range of benefits including a generous holiday allowance, workplace pension, and exclusive discounts, all while being part of a team that is dedicated to exceeding customer expectations.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Service Advisor for Motor Trade. Job in Worthing LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you walk in for your interview, show them you understand their commitment to excellent customer service. It’ll make you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to handling those tricky customer calls.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on any relevant software or tools that might be used in the role. If you can demonstrate your tech-savviness during the interview, it’ll show you’re prepared for the fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. Plus, it shows you’re proactive and professional!
We think you need these skills to ace Experienced Service Advisor for Motor Trade. Job in Worthing LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to work with us and provide world-class service.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in telephone communications and customer service. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our family-owned business. Share specific examples of how you've exceeded customer expectations in the past, and let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific services offered by the company. Familiarise yourself with common customer queries and how to address them, as this will show your commitment to providing exceptional service.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. You might want to role-play with a friend or family member, simulating customer interactions to help you feel more at ease during the actual interview.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you went above and beyond for customers. Highlight situations where you resolved issues or received positive feedback, as this will demonstrate your ability to deliver world-class customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to customer service or how they handle busy periods, which can give you valuable insights and show that you’re genuinely interested.
