At a Glance
- Tasks: Engage with customers, book vehicles, and ensure exceptional service in a fast-paced environment.
- Company: Join a family-owned business that values customer satisfaction and teamwork.
- Benefits: Enjoy 25 days holiday, a pension scheme, and discounts on services and products.
- Other info: Opportunity for growth and development in a supportive workplace.
- Why this job: Be part of a dynamic team delivering world-class customer service and building lasting relationships.
- Qualifications: Strong communication skills and IT literacy are essential for this role.
The predicted salary is between 30000 - 40000 £ per year.
Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business? We are looking to recruit an Experience Service Advisor for our Service Department at our site in Worthing. We take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Apply for this new and exciting role today!
Customer-Centric Service Advisor – Auto/Motor Trade in Worthing employer: United Cerebral Palsy of Georgia
Join a family-owned business in Worthing that prioritises exceptional customer service and employee satisfaction. With a supportive work culture, comprehensive training opportunities, and attractive benefits including a generous holiday allowance and a bonus scheme, we are committed to fostering your professional growth while ensuring our customers receive the best experience possible.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Centric Service Advisor – Auto/Motor Trade in Worthing
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk in for an interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to handling calls and face-to-face interactions.
✨Tip Number 3
Show off your IT skills! Brush up on any relevant software or tools that might be used in the role. Being tech-savvy can really set you apart, especially when it comes to booking vehicles and managing customer information.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer-Centric Service Advisor – Auto/Motor Trade in Worthing
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to help customers and be part of our family-owned business.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and telephone communications. We love seeing how your skills match what we're looking for, so don’t hesitate to showcase your achievements in similar roles.
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be friendly and positive, just like we are with our customers! Share specific examples of how you've gone above and beyond in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about delivering world-class service, so showing your passion for helping others will definitely impress.
✨Show Off Your Communication Skills
Since this position involves a lot of telephone communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock call with a friend to get comfortable. Remember, it's not just what you say, but how you say it that counts!
✨Familiarise Yourself with the Auto/Motor Trade
Do some research on the auto/motor trade and be prepared to discuss current trends or challenges in the industry. Showing that you have a genuine interest in the field will set you apart from other candidates and demonstrate your commitment to the role.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This shows that you're engaged and interested in the company. You could ask about their approach to customer satisfaction or how they support their employees' professional development. It’s a great way to show you’re serious about being part of their team!
