At a Glance
- Tasks: Be the friendly face of our workplace, ensuring a seamless experience for all building occupants.
- Company: Join CBRE Global Workplace Solutions, a leader in facilities and real estate management.
- Benefits: Enjoy competitive pay, health perks, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and professional development.
- Why this job: Make a real difference by enhancing workplace experiences and building strong relationships.
- Qualifications: Customer service experience, preferably in hospitality, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Ambassador to join the team located in London on a permanent basis.
About the Role
This role provides a professional, engaging and interactive first point of contact for building occupants with any operational queries or issues. It also serves as an interface between clients and vendors, ensuring a five‑star standard is maintained at all times and that issues are proactively identified and addressed before clients become aware of them.
This position will:
- Develop and maintain client‑facing relationships.
- Proactively support and deliver a collaborative environment across all vendors and floors throughout Plumtree Court.
- Ensure bespoke service delivery of all front‑of‑house facilities throughout the campus.
- Act as the interface between all vendor operatives who provide on‑floor service for customers, ensuring seamless delivery.
- Perform duties to maintain GWS standards while delivering a high level of personal client engagement.
- Continuously monitor and audit all designated client areas, including office floor and non‑bookable meeting rooms, ensuring they are ‘fit for business’.
Issue Prevention and Resolution
- Carry out inspections of designated areas and report issues and defects to the facilities helpdesk.
- Maintain ownership and proactively manage all issues with the wider FM team.
- Understand service delivery SLAs and monitor to ensure requests are completed in a timely manner.
- Ensure all work orders are responded to quickly within agreed SLAs.
- Promptly resolve all daily client requests, guiding clients with helpdesk tickets and managing expectations on completion timelines.
Vendor Management / One Team Approach
- Be the forefront of the customer relationship, providing a positive, professional link between supply partners and Plumtree Court.
- Ensure vendors maintain required service levels and provide guidance and support as needed.
- Develop and facilitate relationships with other onsite vendors, ensuring focus in front‑of‑house areas and critical systems.
- Own the assigned floor, including leading daily team huddles and briefing on‑floor service lines and vendors.
Divisional Admin Engagement / On‑Floor Presence
- Maintain regular contact with on‑floor client contacts and building occupants, developing relationships and monitoring customer satisfaction.
- Review and improve customer service, feeding feedback to Senior Workplace Ambassador.
- Develop working relationships with vendors to promote the Ambassador service via noticeboards and other displays.
Health and Safety
- Ensure staff maintain safe working practices through company and client health & safety standards.
- Provide on‑floor support for business continuity planning and emergency situations.
- Give floor inductions, including health and safety, for new starters.
- Report hazards and safety observations via the CBRE myHSE system.
- Work with the health and safety vendor to conduct regular inspections.
High Profile Areas
- Provide a physical and personal presence during scheduled client events, ensuring event areas are meticulously maintained.
- Focus on Executive Office areas.
- Assist with visitor management, coordinating key client visits end‑to‑end.
- Check vending areas to ensure adequate visitor cups and liaise with the Vending Team.
Client Spaces
- Ensure all areas are ‘fit for business’, both functionally and aesthetically.
- Reserve bookable spaces for divisions in a flexi‑desking environment as appropriate.
- Facilitate usage of non‑bookable rooms, ensuring they are ‘fit for business’ and ready for the next client.
- Manage community activities, keeping the kitchen table area clean through liaison with the Cleaning Team.
Education / Experience
- Strong customer service background with experience in 4‑ or 5‑star hospitality services desirable.
- Facility management experience of at least 1 year.
- Health and safety knowledge, IOSH or NEBOSH preferred.
Skills
- Ability to interact successfully at all seniority levels.
- Excellent communication skills.
- Smart, well‑presented appearance.
- Initiative, positive energy, can‑do attitude and friendly demeanor.
- Flexible, collaborative and good organisational skills.
- Proficiency in handling multiple issues or queries simultaneously.
- Good health and safety knowledge.
- Proficient command of the English language.
Workplace Experience Coordinator. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
CBRE Global Workplace Solutions is an exceptional employer, offering a dynamic work environment in the heart of London. With a strong focus on employee growth and development, we provide comprehensive training and support to ensure our team members thrive in their roles. Our collaborative culture fosters meaningful relationships with clients and vendors alike, while our commitment to high standards ensures that every day at work is both rewarding and impactful.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CBRE and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Workplace Experience Coordinator, you'll be interacting with various clients and vendors. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've proactively resolved issues or improved customer satisfaction. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Workplace Experience Coordinator. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who can engage with clients and vendors, so a friendly tone can go a long way.
Tailor Your Application:Make sure to tailor your application specifically for the Workplace Experience Coordinator role. Highlight your relevant experience in customer service and facilities management, and connect your skills to the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter and how you can fit into our team.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Experience Coordinator. Familiarise yourself with the job description and think about how your previous experiences align with the tasks mentioned, like maintaining client relationships and ensuring high service standards.
✨Showcase Your Customer Service Skills
Since this role is all about providing a top-notch experience for clients, be ready to share specific examples from your past where you've excelled in customer service. Highlight any experience in hospitality or facilities management, and explain how you handled challenging situations with a positive attitude.
✨Demonstrate Proactive Problem-Solving
The job requires you to identify and resolve issues before they escalate. Prepare to discuss instances where you've proactively addressed problems in previous roles. This could involve anything from managing vendor relationships to ensuring a safe working environment.
✨Dress to Impress and Be Engaging
First impressions matter, especially in a front-of-house role. Dress smartly and maintain a friendly demeanour throughout the interview. Practice your communication skills to ensure you come across as approachable and professional, reflecting the five-star service expected in this position.
