At a Glance
- Tasks: Provide top-notch customer support and drive sales through effective communication.
- Company: Dynamic organisation focused on innovative solutions and excellent customer service.
- Benefits: Competitive salary, comprehensive training, employee discounts, and career progression opportunities.
- Other info: Supportive work environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact in customer satisfaction and sales.
- Qualifications: 2 years' experience in customer-facing roles with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service & Sales Executive to join their enthusiastic team!
Benefits & Perks
- Competitive salary
- Comprehensive training and development opportunities
- Friendly and supportive work environment
- Opportunities for career progression
- Employee discounts and perks
Responsibilities
- Provide first-line support via phone, email, LiveChat, and review platforms.
- Process sales orders and handle payments efficiently.
- Identify and convert cross-sell and upsell opportunities to drive revenue.
- Manage customer accounts and ensure a seamless experience.
- Monitor and respond to customer reviews, transforming feedback into positive outcomes.
- Support product launches and commercial campaigns.
Essential (Knowledge, skills, qualifications, experience)
- Minimum 2 years' experience in a customer-facing role with a focus on cross-selling or upselling.
- Proven experience with LiveChat and handling inbound queries confidently.
- Working knowledge of Office 365 and CRM/order systems.
- Strong spoken and written English with good numeracy skills.
- Highly organised and able to multitask under pressure while maintaining accuracy.
- Customer-focused with strong interpersonal skills and resilience.
Desirable (Knowledge, skills, qualifications, experience)
- Excel skills for data management and reporting.
- Experience working to commercial KPIs and managing online reputation.
If you're ready to make a difference and join a vibrant team, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience to Gemma at Adecco. Don't miss this exciting opportunity to grow your career in a supportive and energetic environment!
Join us and be part of a team that values your contributions and fosters your success!
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Sales and Customer Support Executive. Job in Worcester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic organisation in Worcester that prioritises top-notch customer service and innovative solutions. As a Sales and Customer Support Executive, you'll benefit from a competitive salary, comprehensive training, and a friendly work environment that encourages career progression. With opportunities to make a meaningful impact and be part of a supportive team, this role is perfect for those looking to grow in a vibrant and rewarding atmosphere.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Support Executive. Job in Worcester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and sales, especially how you've successfully cross-sold or upsold in the past. Confidence is key, so rehearse until it feels natural.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a company that values its team members.
We think you need these skills to ace Sales and Customer Support Executive. Job in Worcester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, especially any cross-selling or upselling achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and sales. Share specific examples of how you've excelled in similar roles, and don't forget to mention your enthusiasm for joining our dynamic organisation.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your strong spoken and written English. Keep your language clear and professional, but let your personality shine through too – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around cross-selling and upselling. Be ready to share examples from your past experiences where you successfully turned a query into a sale or improved a customer's experience.
✨Familiarise Yourself with LiveChat Tools
Since the role involves handling queries via LiveChat, make sure you understand how it works. If possible, practice using similar platforms so you can demonstrate your confidence and ability to manage conversations effectively during the interview.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple tasks under pressure. Think of specific instances where you juggled various responsibilities while maintaining accuracy, as this will resonate well with the company's need for a highly organised individual.
✨Engage with the Company’s Values
Research the company’s mission and values, and be ready to explain how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to contribute to their dynamic team.
