At a Glance
- Tasks: Provide top-notch customer service and drive sales through effective communication.
- Company: Dynamic organisation focused on innovative solutions and customer satisfaction.
- Benefits: Competitive salary, comprehensive training, employee discounts, and career progression opportunities.
- Other info: Supportive work environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact in customer service and sales.
- Qualifications: 2 years' experience in customer-facing roles with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service & Sales Executive to join their enthusiastic team!
Benefits & Perks
- Competitive salary
- Comprehensive training and development opportunities
- Friendly and supportive work environment
- Opportunities for career progression
- Employee discounts and perks
Responsibilities
- Provide first-line support via phone, email, LiveChat, and review platforms.
- Process sales orders and handle payments efficiently.
- Identify and convert cross-sell and upsell opportunities to drive revenue.
- Manage customer accounts and ensure a seamless experience.
- Monitor and respond to customer reviews, transforming feedback into positive outcomes.
- Support product launches and commercial campaigns.
Essential (Knowledge, skills, qualifications, experience)
- Minimum 2 years' experience in a customer-facing role with a focus on cross-selling or upselling.
- Proven experience with LiveChat and handling inbound queries confidently.
- Working knowledge of Office 365 and CRM/order systems.
- Strong spoken and written English with good numeracy skills.
- Highly organised and able to multitask under pressure while maintaining accuracy.
- Customer-focused with strong interpersonal skills and resilience.
Desirable (Knowledge, skills, qualifications, experience)
- Excel skills for data management and reporting.
- Experience working to commercial KPIs and managing online reputation.
If you're ready to make a difference and join a vibrant team, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience to Gemma at Adecco. Don't miss this exciting opportunity to grow your career in a supportive and energetic environment!
Join us and be part of a team that values your contributions and fosters your success!
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service and Sales Executive. Job in Worcester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic organisation in Worcester that prioritises top-notch customer service and innovative solutions. As a Customer Service & Sales Executive, you'll benefit from a competitive salary, comprehensive training, and a friendly work environment that encourages career progression. With opportunities to make a meaningful impact and be part of a supportive team, this role offers a rewarding path for your professional growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Executive. Job in Worcester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and sales, especially how you've successfully cross-sold or upsold in the past. Confidence is key, so rehearse until it feels natural.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service and Sales Executive. Job in Worcester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, especially any cross-selling or upselling achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and sales. Share specific examples of how you've excelled in similar roles and how you can contribute to our dynamic organisation.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your strong spoken and written English. Keep it clear, concise, and engaging – we love a good read that gets straight to the point!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand how to handle different types of customer interactions, especially through phone, email, and LiveChat. Be ready to share examples from your past experiences where you successfully resolved issues or turned a negative situation into a positive one.
✨Showcase Your Sales Skills
Prepare to discuss your experience with cross-selling and upselling. Think of specific instances where you identified opportunities to increase sales and how you approached those situations. This will demonstrate your ability to drive revenue, which is key for this role.
✨Familiarise Yourself with Their Tools
Since the job mentions using Office 365 and CRM/order systems, make sure you're comfortable with these tools. If you have experience with similar software, be ready to talk about it. This shows that you can hit the ground running and won't need extensive training.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical customer service scenarios. Practice your responses to common challenges, like handling an upset customer or managing multiple inquiries at once. This will help you demonstrate your problem-solving skills and resilience under pressure.
