At a Glance
- Tasks: Provide first-line tech support and assist with administrative tasks in a dynamic contact centre.
- Company: Join a vibrant Bristol-based contact centre with a supportive team culture.
- Benefits: Competitive salary, full training provided, and a chance to develop your skills.
- Other info: Fixed-term contract with excellent opportunities for growth and learning.
- Why this job: Make a real difference by helping others solve technical issues every day.
- Qualifications: Good communication skills and attention to detail; previous experience is a plus.
The predicted salary is between 25000 - 26000 £ per year.
A Bristol based contact centre business requires a Technical Assistant to join the team. The Technical Assistant / Administrator will provide first-line technical assistance and troubleshooting advice to calling agents when requested, carry out a daily reconciliation check for missing calls and add these to the company database to maintain accuracy, and help the technical team with other administrative tasks as required.
Responsibilities:
- Monitor the Tech Support message board to provide advice and support to any callers experiencing technical issues preventing them from working.
- Escalate any cases that cannot be resolved to senior support staff so they can assist and rectify.
- Carry out daily data reconciliation tasks by reviewing calls that agents have failed to complete correctly, updating these records correctly using the calling system and updating the logging sheet to confirm all outstanding records have been actioned.
- Provide feedback on callers having persistent issues with missing outcomes to the Technical Manager and Operations team so these can be addressed directly with the individual concerned.
- Make recommendations and efficiency improvements to the process.
- Carry out any other admin tasks as requested by the technical team.
Requirements:
- Experience in a similar role.
- Accuracy and attention to detail.
- Ability to manage their own time effectively to ensure all fulfillment is completed.
- Good communication skills with the ability to deal with people at all levels of the business.
- Well versed in the use of MS Office and Windows.
- Excellent administrative and organisational abilities.
- Previous office administration experience desirable but not essential; full training for all tasks will be provided.
Salary & Contract:
Salary 25‑26k depending on experience. This is a fixed‑term contract of 12 months to cover maternity. The position is in office in Bristol, 37.5 hours a week, Monday to Friday 10:00‑18:00.
Technical Support Assistant / Administrator. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Join a dynamic Bristol-based contact centre where your role as a Technical Support Assistant/Administrator will be pivotal in ensuring smooth operations and providing essential support to our team. We pride ourselves on fostering a collaborative work culture that values accuracy, attention to detail, and personal growth, offering comprehensive training and opportunities for professional development. With a competitive salary and a supportive environment, this is an excellent opportunity for those seeking meaningful employment in a thriving location.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant / Administrator. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to technical support and administration. We can help you with mock interviews to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with MS Office and any previous admin roles. Be ready to share specific examples of how you've tackled challenges in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Technical Support Assistant / Administrator. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Technical Support Assistant role. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your previous admin or tech support experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role and how you can contribute.
Show Off Your Communication Skills:Since this role involves helping others, make sure your application reflects your communication skills. Whether it's through clear writing in your CV or cover letter, we want to see that you can convey information effectively and professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Basics
Brush up on your technical knowledge related to troubleshooting and support. Familiarise yourself with common issues that agents might face and how to resolve them. This will show that you’re proactive and ready to jump in.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, be prepared to discuss examples from your past where attention to detail made a difference. Highlight any experience you have with data reconciliation or administrative tasks to showcase your skills.
✨Practice Your Communication Skills
You’ll need to communicate effectively with people at all levels, so practice explaining technical concepts in simple terms. Consider doing mock interviews with friends or family to refine your approach.
✨Show Your Organisational Skills
Be ready to talk about how you manage your time and prioritise tasks. Share specific strategies you use to stay organised, especially when handling multiple responsibilities, as this will resonate well with the interviewers.
