At a Glance
- Tasks: Coordinate service tickets and support operational teams in a fast-paced environment.
- Company: Join a supportive team at a leading service provider in Bristol.
- Benefits: Enjoy 25 days leave, hybrid working, and a range of flexible benefits.
- Other info: Great opportunity for career growth in a dynamic operational setting.
- Why this job: Make a real impact while enhancing your organisational and communication skills.
- Qualifications: Strong admin skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised and proactive Shared Services Support Administrator to join our growing team. This is a fast-paced, varied role where you will play a key part in keeping operations running smoothly. Supporting our cabling and engineering teams, you will coordinate work, manage service tickets, and ensure delivery meets agreed SLAs all while helping provide an excellent customer experience. If you enjoy being at the centre of operations, solving problems, and keeping things on track, this role offers real impact and visibility.
What You’ll Be Doing
- Service Coordination & Ticket Management
- Manage and coordinate service tickets from logging through to completion
- Monitor progress to ensure work is delivered within SLAs
- Liaise with engineers, supervisors, and stakeholders to coordinate activity
- Escalate delays or risks to maintain service performance
- Operational & Customer Support
- Act as a key point of contact for service and admin queries
- Support operational teams with day-to-day coordination
- Attend meetings and provide updates on tickets and performance
- Fleet & Vehicle Coordination
- Book servicing and maintenance and maintain accurate fleet records
- Monitor vehicle usage and mileage
What We’re Looking For
- Essential
- Experience in an administrative or coordination role
- Strong organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Confident communicator comfortable working with different stakeholders
- Good Microsoft Office skills (especially Excel, Outlook, Teams)
- A proactive, self-motivated approach
- Ability to work both independently and as part of a team
- Desirable
- Experience with ServiceNow or similar ticketing/workflow systems
- Experience in a helpdesk, facilities, engineering, or service environment
- Understanding of SLA-driven environments
- SharePoint or document management experience
Why Join Us?
- Be part of a supportive and collaborative team
- Play a key role in delivering services to a major customer site
- Gain exposure to a busy, operational environment
- Opportunity to make improvements and influence processes
- Hybrid working to support work-life balance
Benefits
- 25 days annual leave + bank holidays
- Birthday day off
- Option to purchase up to 5 additional days annual leave
- Pension with matched contributions
- Life Assurance
- Private Medical Insurance
- Flexible Benefits Scheme
- Eye care vouchers
- Retail discounts
- Salary sacrifice electric car scheme
- Financial and savings guidance
- Access to wellbeing programmes
- Volunteering day
- Employee assistance programme (24/7 confidential support)
Shared Services Support Administrator. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Join our dynamic team in Bristol as a Shared Services Support Administrator, where you'll thrive in a supportive and collaborative environment. With hybrid working options, generous benefits including 25 days annual leave, and opportunities for personal growth, you'll play a vital role in ensuring operational excellence while enjoying a healthy work-life balance. This position not only offers the chance to make a real impact but also provides exposure to a fast-paced operational setting, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shared Services Support Administrator. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and operations. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service coordination and ticket management. Think about examples from your past experiences that showcase your organisational skills and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Shared Services Support Administrator. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational prowess and attention to detail!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your communication abilities. Use clear and concise language in your application, and maybe even share an example of a time you effectively coordinated with a team or solved a problem.
Highlight Relevant Experience:If you've worked with ticketing systems like ServiceNow or have experience in a helpdesk environment, make sure to mention it! We love seeing candidates who understand SLA-driven environments and can hit the ground running.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like service coordination and ticket management. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure deadlines are met.
✨Communicate Confidently
As a key point of contact, effective communication is crucial. Practice articulating your thoughts clearly and confidently. Think about how you can convey your experience in liaising with different stakeholders and resolving queries.
✨Demonstrate Proactivity
This role values a proactive approach, so come prepared with examples of how you've taken initiative in previous positions. Whether it’s improving processes or solving problems, showing that you can think on your feet will impress the interviewers.
