At a Glance
- Tasks: Lead project delivery and ensure high-quality service for clients.
- Company: Fast-growing Managed Service Provider based in Bristol.
- Benefits: Hybrid work model, competitive salary, and clear career progression.
- Other info: Join a supportive team with structured frameworks for success.
- Why this job: Be the key player driving success and innovation in a dynamic environment.
- Qualifications: 5+ years in MSP or IT consultancy with strong project management skills.
The predicted salary is between 50000 - 60000 £ per year.
Permanent - Hybrid - Bristol
On behalf of a key client in the Bristol area, we are looking for a Service Delivery Manager to join a high-growth, Bristol-based Managed Service Provider (MSP). This isn't just a "ticket-managing" role. You will have full ownership of the Professional and Digital Services delivery function, building the operating discipline and commercial structure needed to scale through 2026 and beyond.
The Mission
You’ll be the bridge between technical excellence and commercial success. Your goal is to drive disciplined project delivery—from scoping and SOW quality to final invoicing—ensuring every project hits its margin targets while maintaining the high quality customers expect.
What You’ll Own
- Commercial P&L: Driving gross margin for all project-based work.
- End‑to‑End Lifecycle: Owning scoping, SOWs, change‑order governance, and customer sign‑off.
- Team Leadership: Managing and developing a team of Project Engineers and Digital Developers.
- Strategic Voice: Attending weekly leadership meetings to contribute to overall delivery strategy.
- Operational Excellence: Refining the “way we work” using tools like HaloPSA and structured frameworks.
Who You Are
The Experience: 5+ years in an MSP, IT consultancy, or tech professional services environment.
The Mindset: You understand the economics of project work—the difference between scope and change, and why gross margin matters.
The Literacy: Solid technical understanding of Microsoft Cloud (M365/Azure), networking, and security. You don’t need to be the deepest engineer, but you must be able to challenge an estimate or validate a scope.
The Drive: You’re motivated by building structure where there is currently goodwill and effort, but inconsistent process.
Why This Role? This is a hybrid role based in Bristol (typically 3 days office / 2 remote). It offers a “seat at the table” in a business that uses a structured operating framework (EOS) to ensure every team member has clear metrics, priorities, and support.
Service Delivery Manager. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
As a Service Delivery Manager at our high-growth Managed Service Provider in Bristol, you will thrive in a dynamic work culture that values innovation and collaboration. We offer a hybrid working model, competitive benefits, and ample opportunities for professional development, ensuring you have the tools and support to excel in your role. Join us to be part of a team that prioritises operational excellence and empowers you to make a significant impact on our journey towards success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSPs or tech consultancy. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and project management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with P&L and project lifecycles.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and driven operational excellence in past roles. Highlight specific examples where you improved processes or delivered projects on time and within budget.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Delivery Manager. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in MSPs and any relevant project management skills. We want to see how you can bridge technical excellence with commercial success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven project delivery and managed teams in the past. Let us see your passion for operational excellence!
Showcase Your Technical Knowledge:Don’t shy away from mentioning your understanding of Microsoft Cloud, networking, and security. We’re looking for someone who can challenge estimates and validate scopes, so make sure to include any relevant certifications or experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Service Delivery Manager, you'll need to understand the economics of project work. Brush up on your knowledge of gross margins and how they impact project success. Be ready to discuss specific examples from your past roles where you successfully managed P&L.
✨Showcase Your Leadership Skills
This role involves managing a team of Project Engineers and Digital Developers. Prepare to share your leadership style and experiences. Think of situations where you’ve motivated a team or improved processes, and be ready to explain how you can bring that to the table.
✨Demonstrate Technical Literacy
While you don’t need to be the deepest engineer, having a solid understanding of Microsoft Cloud, networking, and security is crucial. Familiarise yourself with these technologies and be prepared to discuss how you've used them in previous projects.
✨Prepare for Strategic Discussions
You’ll be attending leadership meetings to contribute to delivery strategy. Think about how you can add value in these discussions. Prepare insights on operational excellence and how structured frameworks like EOS can enhance team performance.
