At a Glance
- Tasks: Lead service delivery, ensuring projects meet quality and margin targets.
- Company: High-growth Managed Service Provider based in Bristol.
- Benefits: Hybrid work model, competitive salary, and clear career progression.
- Other info: Join a supportive team with structured frameworks for operational excellence.
- Why this job: Be the bridge between tech excellence and commercial success in a dynamic environment.
- Qualifications: 5+ years in MSP or IT consultancy with strong project management skills.
The predicted salary is between 50000 - 60000 £ per year.
On behalf of a key client in the Bristol area, we are looking for a Service Delivery Manager to join a high-growth, Bristol-based Managed Service Provider (MSP). This isn't just a "ticket-managing" role. You will have full ownership of the Professional and Digital Services delivery function, building the operating discipline and commercial structure needed to scale through 2026 and beyond.
The Mission
You’ll be the bridge between technical excellence and commercial success. Your goal is to drive disciplined project delivery—from scoping and SOW quality to final invoicing—ensuring every project hits its margin targets while maintaining the high quality customers expect.
What You’ll Own
- Commercial P&L: Driving gross margin for all project-based work.
- End‑to‑End Lifecycle: Owning scoping, SOWs, change‑order governance, and customer sign‑off.
- Team Leadership: Managing and developing a team of Project Engineers and Digital Developers.
- Strategic Voice: Attending weekly leadership meetings to contribute to overall delivery strategy.
- Operational Excellence: Refining the “way we work” using tools like HaloPSA and structured frameworks.
Who You Are
The Experience: 5+ years in an MSP, IT consultancy, or tech professional services environment.
The Mindset: You understand the economics of project work—the difference between scope and change, and why gross margin matters.
The Literacy: Solid technical understanding of Microsoft Cloud (M365/Azure), networking, and security. You don’t need to be the deepest engineer, but you must be able to challenge an estimate or validate a scope.
The Drive: You’re motivated by building structure where there is currently goodwill and effort, but inconsistent process.
Why This Role? This is a hybrid role based in Bristol (typically 3 days office / 2 remote). It offers a “seat at the table” in a business that uses a structured operating framework (EOS) to ensure every team member has clear metrics, priorities, and support.
Service Delivery Lead. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
As a Service Delivery Lead at our high-growth Managed Service Provider in Bristol, you will thrive in a dynamic work culture that values innovation and collaboration. We offer a hybrid working model, competitive benefits, and ample opportunities for professional development, ensuring you can grow your career while contributing to meaningful projects that drive commercial success. Join us to be part of a team that prioritises operational excellence and empowers every member to make a significant impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Lead. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSPs or tech consultancy. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. Tailor your responses to show how your experience aligns with their goals, especially around project delivery and team leadership.
✨Tip Number 3
Showcase your technical knowledge! Brush up on Microsoft Cloud, networking, and security topics. Being able to discuss these confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Lead. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see why you're excited about being a Service Delivery Lead and how your experience aligns with our mission at StudySmarter.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in managing project delivery and your understanding of commercial P&L. We love seeing candidates who can connect their skills directly to what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on your key achievements that relate to the role. This helps us see your potential impact right away!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Make sure you understand the financial aspects of project delivery, especially gross margin. Be ready to discuss how you've driven profitability in past roles and how you can apply that knowledge to this position.
✨Showcase Your Leadership Skills
Prepare examples of how you've managed teams effectively. Highlight your experience in developing team members and driving project success. This role requires strong leadership, so be ready to demonstrate your ability to inspire and guide a team.
✨Understand the Tech Landscape
Brush up on your knowledge of Microsoft Cloud (M365/Azure), networking, and security. You don’t need to be an engineer, but being able to discuss technical concepts confidently will show that you can bridge the gap between technical and commercial success.
✨Be Ready for Strategic Discussions
Since you'll be attending leadership meetings, prepare to discuss how you can contribute to the overall delivery strategy. Think about how you can refine processes and improve operational excellence within the company.
