At a Glance
- Tasks: Support the Service Manager and Advisors to deliver top-notch customer service.
- Company: Join the prestigious Mercedes-Benz team in Bristol.
- Benefits: Enjoy 33 days holiday, career development, and discounts on cars and gyms.
- Other info: Flexible working patterns and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong admin skills and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
Mercedes-Benz of Bristol is looking to recruit a Service Administrator to join their Aftersales Department. This role is a critical part of the running of a successful Service Department. You will support both the Service Manager and Service Advisors to ensure customers receive the best service.
As a Sytner Service Administrator you will:
- Administer all preparation work required for vehicle arrivals.
- Adhere to strict processes.
- Support the service team with telephone enquiries.
- Complete invoicing.
- Examine paperwork to ensure quality standards are met.
- Carry out self-audits before filing.
Sytner Service Administrators work a variety of flexible patterns that can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you:
- Previous experience in a similar role or a similarly demanding role would be ideal.
- Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work.
- We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone.
- Ideally, you will thrive in a busy, high-pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.
- To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement: 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Service Administrator for Mercedes-Benz. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Sytner Group is an exceptional employer, offering a supportive and dynamic work environment in Bristol for those looking to excel as a Service Administrator. With an industry-leading benefits package, including enhanced holiday entitlement, career development opportunities, and a commitment to diversity and inclusion, employees are empowered to thrive and make meaningful contributions. The company fosters a culture of appreciation and recognition, ensuring that every team member feels valued and motivated to reach their full potential.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator for Mercedes-Benz. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Get to know the company! Research Mercedes-Benz and Sytner Group to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about examples from your past experiences that highlight your skills and how you can contribute to the Service Department.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the company, and who knows, they might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Sytner team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Administrator for Mercedes-Benz. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight any relevant experience you have in administration or customer service, and don’t forget to mention your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Mercedes-Benz and how your skills align with the job description. Keep it concise but engaging!
Show Off Your Team Spirit:We love team players! In your application, share examples of how you've worked well in a team before. This will show us that you can thrive in our busy, high-pressure environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role at Mercedes-Benz. Familiarise yourself with the key responsibilities like administering vehicle arrivals and supporting the service team. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share examples of how you've successfully handled customer enquiries in the past. Highlight your ability to engage with customers over the phone and how you prioritise their needs, especially in a busy environment.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Service Administrator. During the interview, discuss your methods for staying organised and managing multiple tasks. You might want to mention any tools or systems you use to keep track of your workload, as this shows you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
