At a Glance
- Tasks: Resolve complex tech issues and mentor junior engineers in a dynamic environment.
- Company: Established Bristol-based team known for strong engineering discipline.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and innovation.
- Why this job: Be a key contributor to technical processes and make a real impact.
- Qualifications: 2+ years in 2nd line support with M365 proficiency and networking knowledge.
The predicted salary is between 30000 - 40000 £ per year.
2nd line support Permanent - Hybrid
On behalf of a key client we are looking for a 2nd Line Engineer to join an established Bristol-based team known for its strong engineering discipline and high-quality service. If you want a role where you aren't just a "ticket-closer" but a mentor and a key contributor to technical processes, this is for you.
The Role
As a Tier-2 escalation engineer, you will own the resolution of complex issues that go beyond the initial support desk. You'll be working within a modern tech stack (Microsoft 365, Azure, Intune, and high-level networking) to support a diverse SME customer base.
Key responsibilities include:
- Technical Escalations: Resolving complex issues across M365 (Exchange, SharePoint, Teams), Intune, and Entra ID.
- Infrastructure & Networking: Troubleshooting firewall rules, VPNs, VLANs, and hybrid identity setups.
- Mentorship: Supporting 1st line and apprentice engineers through pair-troubleshooting and knowledge transfer.
- Continuous Improvement: Identifying recurring ticket patterns and authoring runbooks to improve team efficiency.
Who You Are
- Experience: 2+ years in an MSP 2nd line role or a senior in-house IT support position.
- M365 Mastery: Proficient in admin tasks; certifications like MS-900 are expected, while MS-102 or endpoint admin certs are highly preferred.
- Networking Knowledge: Solid understanding of DNS, DHCP, and firewalls (experience with Aruba, Ubiquiti, or DrayTek is a plus).
- Tooling: Familiarity with PSA/RMM tools like HaloPSA and Datto (or equivalents like ConnectWise or NinjaOne).
- Communication: Calm, clear, and professional written communication skills.
Second Line Support Engineer. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team in Bristol, where your expertise as a Second Line Support Engineer will be valued and nurtured. With a strong focus on mentorship and continuous improvement, you'll have the opportunity to grow your skills within a modern tech environment while contributing to high-quality service for a diverse customer base. Enjoy a hybrid working model that promotes work-life balance and fosters a collaborative culture, making this an excellent place for meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Engineer. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to 2nd line support. It’s a great way to connect with industry folks and might just lead you to your next job opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, especially with M365 and networking. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, reach out to the hiring manager on LinkedIn. A friendly message expressing your interest can make a lasting impression.
✨Tip Number 4
Keep learning! Stay updated with the latest in Microsoft technologies and networking. Consider getting those certifications if you haven’t already. It shows commitment and can boost your chances of landing that dream job.
We think you need these skills to ace Second Line Support Engineer. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with M365, networking, and any relevant certifications. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Second Line Support Engineer role. Share specific examples of how you've resolved complex issues or mentored others in the past.
Show Off Your Communication Skills:Since clear written communication is key for this role, make sure your application is well-structured and free of typos. We appreciate a professional tone, but don’t forget to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Stack
Make sure you brush up on Microsoft 365, Azure, and Intune before the interview. Be ready to discuss your experience with these tools and how you've used them to resolve complex issues in the past.
✨Show Off Your Mentorship Skills
Since this role involves mentoring 1st line engineers, think of examples where you've supported others. Prepare to share how you've helped colleagues troubleshoot or improve their skills.
✨Demonstrate Problem-Solving Prowess
Be prepared to walk through a couple of technical scenarios during the interview. Think about how you would approach troubleshooting firewall rules or VPN issues, and explain your thought process clearly.
✨Communicate Clearly and Calmly
Practice your communication skills, as clear and professional dialogue is key. During the interview, focus on articulating your thoughts in a calm manner, especially when discussing complex technical topics.
