At a Glance
- Tasks: Provide outstanding customer care and be the vital link between customers and the workshop.
- Company: Join the dynamic team at Mercedes-Benz of Bristol, part of the Sytner Group.
- Benefits: Enjoy 33 days holiday, career development, and discounts on cars and gyms.
- Other info: Flexible working patterns available, including weekends, to meet customer needs.
- Why this job: Make a real impact by delivering high levels of customer satisfaction in a busy environment.
- Qualifications: No experience needed; just a willingness to learn and excellent organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Bristol. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first; you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Don't worry if you do not have previous experience; we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz of Bristol to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Sytner Group are delighted to provide an industry-leading benefits package:
- Enhanced Holiday Entitlement: 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Mercedes-Benz Service Consultant. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
At Sytner Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Bristol. Our commitment to employee growth is evident through comprehensive training programmes and career development opportunities, alongside an industry-leading benefits package that includes enhanced holiday entitlement and discounted car schemes. Join us to be part of a team that values customer care and fosters a culture of respect and recognition for every individual's contribution.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mercedes-Benz Service Consultant. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Get to know the company! Research Mercedes-Benz of Bristol and their values. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about outstanding customer care, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to ask questions! When you get the chance, ask about the training opportunities and career development at Sytner. It shows you're keen to learn and grow, which is exactly what they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Mercedes-Benz Service Consultant. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, as this role is all about building rapport and providing outstanding care.
Be Organised and Detail-Oriented:Since this role involves keeping track of vehicle statuses and customer queries, it's crucial to demonstrate your organisational skills. Share examples of how you've managed multiple tasks or projects effectively in your previous roles.
Express Your Willingness to Learn:Don't worry if you lack direct experience; we value a positive attitude and a willingness to learn. Make sure to mention your eagerness to develop your skills through our training programmes and how you plan to grow within the company.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you started on your journey with Sytner!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before heading into the interview, make sure you’ve done your homework on Mercedes-Benz and the role of a Service Consultant. Familiarise yourself with their products and services, and think about how you can contribute to outstanding customer care.
✨Show Off Your People Skills
As a Service Advisor, building rapport with customers is key. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. This will demonstrate your ability to connect and communicate effectively.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might want to mention any tools or methods you use to stay organised, especially in a busy environment. This shows that you can handle multiple tasks while keeping an eye on the details.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the company.
