At a Glance
- Tasks: Support customers globally, manage onboarding, and ensure exceptional service.
- Company: Respected manufacturing company with a friendly team in Central Bristol.
- Benefits: Hybrid working, profit share, 25 days holiday, and health scheme.
- Other info: Enjoy early Friday finishes and great career growth opportunities.
- Why this job: Join a supportive team and make a difference in customer experience.
- Qualifications: Fluent in Mandarin and strong customer service skills.
The predicted salary is between 32000 - 32000 £ per year.
Our client, a long established and highly respected manufacturing company, is looking for a Mandarin Customer Service Advisor to join their friendly team in Central Bristol. Enjoy a great working culture - and start your weekend early with a 1pm Friday finish.
Working Hours
- Mon-Thu: 07:45-16:00
- Fri: 07:45-13:00
- 35.25 hours per week
- Start time: 8am or earlier
Salary £32,000 per annum
The Role
You’ll support customers across North East Asia and other global regions, handling enquiries, managing onboarding, coordinating installations and ensuring every customer receives exceptional service.
What You’ll Be Doing
- Customer Support
- Manage customer onboarding
- Produce accurate quotations within 48 hours
- Keep CRM records up to date
- Provide fast, clear customer information
- Handle enquiries and complaints within 48 hours
- Support field sales teams and attend occasional trade shows
- Installations
- Main point of contact for installation scheduling
- Coordinate Service Technicians via the Installation Calendar
- Prepare installation documents and customer paperwork
- Produce and share PCET reports promptly
Benefits
- 35.25 hour working week
- 8am start, 45 minute lunch (shorter on Fridays)
- 1pm Friday finish
- Hybrid working - 1 day from home after probation
- Profit share twice yearly (Jan & July)
- 25 days holiday plus bank holidays (3 reserved for Christmas)
- Medicash health scheme
- Royal London pension (employee 5%, company 4%)
- 3 month probation
- 4 salary death in service benefit
- On site parking
If you're ready to join a supportive team in a varied, international facing role, apply now!
Mandarin Customer Support Specialist. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Join a well-respected manufacturing company in Central Bristol as a Mandarin Customer Support Specialist, where you will thrive in a supportive and friendly work environment. Enjoy a fantastic work-life balance with a 1pm finish on Fridays, hybrid working options, and generous benefits including profit sharing and a comprehensive health scheme. This role offers excellent opportunities for personal and professional growth while serving a diverse international clientele.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin Customer Support Specialist. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how you’d handle tricky situations, especially in a Mandarin-speaking context.
✨Tip Number 3
Don’t forget to showcase your cultural understanding! As a Mandarin Customer Support Specialist, we need to highlight how well you connect with customers from North East Asia.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Mandarin Customer Support Specialist. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Mandarin Customer Support Specialist role. Highlight any relevant customer service experience and your language skills to stand out!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit for the team. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves supporting customers across North East Asia, demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention your Mandarin proficiency!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a Mandarin context. Be ready to discuss how you would handle specific customer enquiries and complaints, as this role is all about providing exceptional service.
✨Familiarise Yourself with the Company
Research the manufacturing company and its products. Understanding their values and culture will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Role-Specific Scenarios
Think about scenarios related to onboarding and installations. Prepare examples from your past experiences where you successfully managed similar tasks, as this will demonstrate your capability to handle the responsibilities of the role.
✨Practice Your Mandarin
Since this position requires Mandarin proficiency, practice speaking and writing in Mandarin before the interview. You might be asked to demonstrate your language skills, so being prepared will give you an edge.
