At a Glance
- Tasks: Provide 1st line technical support and manage IT service requests.
- Company: Leading utilities provider delivering electricity to millions across the UK.
- Benefits: Competitive pay, vibrant team environment, and opportunities for professional growth.
- Other info: Join a supportive team and gain hands-on experience in a dynamic sector.
- Why this job: Kick-start your career in data services and make a real impact.
- Qualifications: Strong problem-solving skills and basic IT knowledge required.
The predicted salary is between 40000 - 40000 £ per year.
Duration: 6 months, extensions likely
Location: Bristol (fully office based)
Salary: 20.00 per hour PAYE
Are you passionate about data and technology? Do you thrive in a fast‑paced environment where you can make a real difference? If so, we have an exciting opportunity for you to join our client’s Data Platforms Team as a Data Service Desk Associate.
About the Client
Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK.
Your Role
As a Data Service Desk Associate, you will support internal IT service requests, working alongside developers and internal customers to ensure queries and requests are handled efficiently and effectively.
What You’ll Be Doing
- Delivering 1st line technical support to colleagues and escalating issues to senior team members as needed.
- Managing incoming requests to the service desk, acting as the primary point of contact for all Data Platforms‑related IT queries.
- Following internal processes and ensuring documentation is meticulously recorded.
- Completing daily routine checks to confirm all platforms are operational, escalating issues when necessary.
- Raising Change Management requests, which includes obtaining necessary approvals and actioning migrations/access requests.
- Managing your time effectively to remain self‑sufficient in your role.
What Makes You Stand Out
- Strong problem‑solving abilities and excellent communication skills.
- A general understanding of Active Directory and basic networking concepts.
- Experience with ITIL practices, especially in 'Continual Service Improvement'.
- Familiarity with Oracle Products (Oracle Data Integration ODI, Oracle Business Intelligence Enterprise Edition OBIEE, Hyperion).
- Knowledge of Microsoft SQL Server.
- Experience supporting Business Intelligence Applications (PowerBI, WebFOCUS, OBIEE).
Why Join Us?
- Work in a vibrant and supportive team environment.
- Gain hands‑on experience in a leading organisation within the utilities sector.
- Opportunity for professional growth and development.
If you are ready to kick‑start your career in data services and make a positive impact, don't miss out on this opportunity. Join us in transforming the way we manage data and support our customers. Your future starts here!
Pontoon is an equal opportunities employer and an employment consultancy.
Data Service Desk Associate - Office Based. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team in Bristol as a Data Service Desk Associate, where you will play a crucial role in delivering exceptional IT support within the utilities sector. Our client offers a vibrant work culture that fosters professional growth and development, providing you with hands-on experience in a leading organisation that serves nearly 8 million customers across the UK. With a focus on innovation and teamwork, this is an excellent opportunity to kick-start your career in data services and make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Data Service Desk Associate - Office Based. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data service roles. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your problem-solving abilities and technical knowledge. This can really set you apart from other candidates when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Data Service Desk Associate - Office Based. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Service Desk Associate role. Highlight your relevant experience with data and IT support, and don’t forget to mention any familiarity with tools like Oracle or PowerBI!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for data and technology, and explain why you’re excited about joining our client’s Data Platforms Team. Keep it concise but impactful!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate strong problem-solving abilities, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our vibrant team in Bristol!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Data Basics
Brush up on your understanding of Active Directory, basic networking concepts, and SQL Server. Being able to discuss these topics confidently will show that you're not just passionate about data but also have the foundational knowledge needed for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think of specific scenarios where you identified a problem, implemented a solution, and what the outcome was. This will demonstrate your strong problem-solving abilities to the interviewers.
✨Familiarise Yourself with ITIL Practices
Since the role involves continual service improvement, it’s crucial to understand ITIL practices. Be ready to discuss how you’ve applied these principles in previous roles or how you would approach them in this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use, and their approach to data management. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
