At a Glance
- Tasks: Provide 1st line technical support and manage IT service requests.
- Company: Leading utilities provider delivering electricity to millions across the UK.
- Benefits: Competitive pay, vibrant team environment, and opportunities for professional growth.
- Other info: Join a supportive team and gain hands-on experience in a dynamic sector.
- Why this job: Kick-start your career in data services and make a real impact.
- Qualifications: Strong problem-solving skills and basic IT knowledge required.
The predicted salary is between 40000 - 40000 £ per year.
Duration: 6 months, extensions likely
Location: Bristol (fully office based)
Salary: 20.00 per hour PAYE
Are you passionate about data and technology? Do you thrive in a fast‑paced environment where you can make a real difference? If so, we have an exciting opportunity for you to join our client’s Data Platforms Team as a Data Service Desk Associate.
About the Client
Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK.
Your Role
As a Data Service Desk Associate, you will support internal IT service requests, working alongside developers and internal customers to ensure queries and requests are handled efficiently and effectively.
What You’ll Be Doing
- Delivering 1st line technical support to colleagues and escalating issues to senior team members as needed.
- Managing incoming requests to the service desk, acting as the primary point of contact for all Data Platforms‑related IT queries.
- Following internal processes and ensuring documentation is meticulously recorded.
- Completing daily routine checks to confirm all platforms are operational, escalating issues when necessary.
- Raising Change Management requests, which includes obtaining necessary approvals and actioning migrations/access requests.
- Managing your time effectively to remain self‑sufficient in your role.
What Makes You Stand Out
- Strong problem‑solving abilities and excellent communication skills.
- A general understanding of Active Directory and basic networking concepts.
- Experience with ITIL practices, especially in 'Continual Service Improvement'.
- Familiarity with Oracle Products (Oracle Data Integration ODI, Oracle Business Intelligence Enterprise Edition OBIEE, Hyperion).
- Knowledge of Microsoft SQL Server.
- Experience supporting Business Intelligence Applications (PowerBI, WebFOCUS, OBIEE).
Why Join Us?
- Work in a vibrant and supportive team environment.
- Gain hands‑on experience in a leading organisation within the utilities sector.
- Opportunity for professional growth and development.
If you are ready to kick‑start your career in data services and make a positive impact, don't miss out on this opportunity. Join us in transforming the way we manage data and support our customers. Your future starts here!
Pontoon is an equal opportunities employer and an employment consultancy.
Data Service Desk Associate. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Join a leading provider in the utilities sector, where you will thrive in a vibrant and supportive team environment in Bristol. As a Data Service Desk Associate, you will have the opportunity to gain hands-on experience while contributing to meaningful projects that impact nearly 8 million customers across the UK. With a strong focus on professional growth and development, this role offers a unique chance to kick-start your career in data services within a dynamic industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Data Service Desk Associate. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data service roles. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your problem-solving abilities and technical knowledge. This can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Data Service Desk Associate. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Data Service Desk Associate role. Highlight any relevant technical support experience and familiarity with data platforms to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for data and technology, and explain why you’re excited about this opportunity. We love seeing genuine enthusiasm!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for strong problem-solvers who can handle IT queries effectively, so don’t hold back!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board quickly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Data Basics
Brush up on your understanding of data concepts, especially around Active Directory and basic networking. Being able to discuss these topics confidently will show that you're ready to tackle the technical aspects of the role.
✨Familiarise Yourself with ITIL Practices
Since the job mentions ITIL and Continual Service Improvement, make sure you understand these concepts. Be prepared to discuss how you can apply them in a real-world setting, as this will demonstrate your proactive approach to service management.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you've successfully solved problems or handled technical issues. This will help you showcase your strong problem-solving abilities during the interview.
✨Show Enthusiasm for the Role
Express your passion for data and technology throughout the interview. Let them know why you're excited about the opportunity to work in a fast-paced environment and how you can contribute to their Data Platforms Team.
