At a Glance
- Tasks: Manage customer orders and provide proactive communication in a fast-paced environment.
- Company: Join a dynamic team at LilyLifestyle in Bristol.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with potential to leverage AI tools for efficiency.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 32000 £ per year.
Location: Bristol, BS16
Job Role: Customer Support (Production)
Hours: Monday to Friday 9am-5pm (can be flexible)
Hourly Salary: £28k - £32k per annum
Role Type: Permanent
The right person will be commercially aware, operationally minded, detail-focused, and confident managing customer communication in a fast-paced manufacturing and distribution environment.
Duties
- Manage customer orders from entry through to dispatch
- Provide clear, professional, and proactive customer communication
- Send regular order updates and manage customer expectations
- Coordinate closely with all departments
- Use Microsoft Dynamics 365 Business Central daily
- Monitor order progress, stock availability, and shipment status
- Resolve issues quickly and professionally
- Support improvements in department structure, communication, and best practice
- Help drive accountability, organisation, and service standards across the team
- Maintain accurate records and system data
- Support freight coordination and logistics awareness across UK and export shipments
- Be commercially aware of emerging technologies, including AI tools, and actively look for ways to improve efficiency, communication, and workflow within the role
The Candidate
Essential
- Previous customer service or customer operations experience
- Strong email and telephone communication skills
- Experience using ERP systems (Business Central experience preferred)
- High attention to detail and strong organisational skills
- Ability to manage multiple priorities simultaneously
- Confident working with operational teams and customers
- Professional, proactive, and reliable attitude
- Strong ownership mentality someone who sees problems and fixes them
Desirable
- Experience within manufacturing, logistics, distribution, or industrial sectors
- Export or freight coordination knowledge
- Understanding of supply chain or warehouse processes
- Experience improving systems, processes, or departmental standards
- Interest in leveraging AI and modern software tools to improve productivity and service standards
Customer Support Specialist. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer in Bristol, offering a dynamic work environment where customer support specialists can thrive. Our flexible working hours, competitive salary, and commitment to employee growth through training and development make us an attractive choice for those seeking meaningful careers in a fast-paced manufacturing and distribution setting. Join us to be part of a collaborative team that values innovation and proactive problem-solving, while enjoying the unique advantages of working in a vibrant city like Bristol.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Get to know the company inside out! Research LilyLifestyle and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your email and phone etiquette.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues quickly and effectively. Be ready to share these during interviews to demonstrate your proactive attitude and ownership mentality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using modern tools, which is a big plus for this role!
We think you need these skills to ace Customer Support Specialist. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and operations. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong email and telephone communication skills. Use clear and professional language in your application to reflect how you’d communicate with customers.
Highlight Your Attention to Detail:We’re looking for someone who is detail-focused, so make sure to mention any experiences where your attention to detail made a difference. Whether it’s managing orders or maintaining records, let us know how you keep things organised!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer support in a manufacturing environment. Brush up on your knowledge of Microsoft Dynamics 365 Business Central and be ready to discuss how you've used similar systems in the past.
✨Show Off Your Communication Skills
Since this role requires strong email and telephone communication skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively managed customer communications and resolved issues in previous roles.
✨Demonstrate Your Problem-Solving Ability
Be ready to share specific instances where you've identified problems and taken the initiative to fix them. This will showcase your ownership mentality and proactive attitude, which are key traits for this position.
✨Stay Organised and Detail-Focused
Highlight your organisational skills during the interview. Discuss how you manage multiple priorities and maintain accurate records. You might even want to bring a planner or notes to show how you keep track of tasks and deadlines.
