At a Glance
- Tasks: Provide first-class support to customers via calls, emails, and web chat.
- Company: Join a friendly team in a dynamic Bristol office.
- Benefits: Up to £26,000 salary, hybrid working, 25 days holiday, and more!
- Other info: Enjoy regular socials and a supportive team environment.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Customer service experience and a positive attitude are key.
The predicted salary is between 26000 - 26000 £ per year.
Customer Service Advisor Central Bristol (hybrid working available after first 1 - 2 months) Up to £26,000 per annum (depending on experience).
Amazing benefits including:
- Hybrid working: 3 days in the office, 2 days remote.
- 25 days' holiday plus Bank Holidays - and your birthday off!
- Discretionary annual bonus which can be up to 20% of your salary.
- Contributory pension scheme (up to 12%).
- Private Medical Insurance (after probation).
- Discounts on retail, hospitality, fitness, and training courses.
- Regular socials, including Summer and Winter parties.
Full time, permanent role working Monday - Friday working either 08.00 am - 4.00 pm / 09.00 am - 5.00 pm or 10.00 am - 6.00 pm (working two weeks for each shift pattern).
About the Role:
We're looking for a Customer Service Advisor to join our client's really friendly team, providing first‑class support to customers across a range of products and services. You will be handling high call volumes in a busy office environment, as the first point of contact, you'll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for. This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment.
Key Responsibilities:
- Act as the first point of contact for member queries across phone, email, web chat, and post.
- Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department.
- Process payments securely over the phone (card and direct debit).
- Administer and process important documents.
- Log and forward regulatory complaints to the appropriate team.
- Maintain accurate member records and ensure all correspondence is correctly stored.
- Keep up to date with products, services, and internal systems to provide informed support.
- Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti-Money Laundering policies.
About You:
You'll be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don't need years of financial services experience; what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team!
Key skills and qualities:
- Telephone based customer service is a must - ideally high volume.
- A supportive team player with a positive, proactive approach.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Comfortable working in a fast‑paced environment.
- Confident using a range of computer systems and communication tools.
Ready to join a team where great service really matters? Apply today and start making a difference.
Customer Service Representative. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Join a vibrant team in the heart of Bristol as a Customer Service Representative, where your contributions are valued and rewarded. Enjoy a supportive work culture that prioritises employee well-being with hybrid working options, generous holiday allowances, and a range of benefits including private medical insurance and a discretionary bonus scheme. With opportunities for personal growth and regular social events, this role offers a fulfilling career path in a dynamic environment dedicated to exceptional customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer service scenarios with a friend. This will help you feel more confident when handling real calls.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in handling customer queries and your ability to thrive in a busy environment. We want to see how you can bring your unique skills to our friendly team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent written and verbal skills in your application. Use clear and concise language, and don’t forget to show a bit of personality – we love a friendly tone!
Highlight Your Problem-Solving Abilities:We’re looking for someone who enjoys solving problems, so make sure to include examples of how you've successfully resolved customer issues in the past. This will show us that you take pride in delivering great service and can handle high call volumes with ease.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for a Customer Service Representative. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your ability to communicate effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to deal with difficult customers or high-pressure environments. Prepare your STAR (Situation, Task, Action, Result) responses to showcase your approach to resolving issues.
✨Emphasise Teamwork and Positivity
The role requires a supportive team player, so highlight your ability to work well in a team. Share examples of how you’ve contributed positively to a team environment in the past. A positive attitude can go a long way in making a great impression!
