At a Glance
- Tasks: Manage rent arrears and provide support to residents with empathy and professionalism.
- Company: Dynamic organisation in Central Bristol with a progressive culture.
- Benefits: Competitive pay, full training, and a modern working environment.
- Other info: Office-based role with shift work and excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and experience in customer service or finance.
The predicted salary is between 27000 - 28000 £ per year.
Location: Central Bristol
Pay rate: £13.49 per hour
Duration: Temporary Ongoing
Hours: Monday‑Friday, 8:00am‑6:00pm (shift‑based)
Start Date: ASAP
A dynamic and progressive organisation is seeking a Credit Control Assistant to join its Central Operations Support Hub. This role is key in managing rent arrears, improving income performance, and delivering a professional and empathetic service to residents and guarantors. Working closely with Property Teams, Finance, and Central Operations, you will support proactive arrears management, customer engagement, and accurate data recording to aid decision‑making.
Key Responsibilities
- Contact residents and guarantors via phone, SMS, and email, handling inbound and outbound queries.
- Manage arrears conversations with empathy, clarity, and professionalism.
- Proactively chase overdue payments in line with policy and priorities.
- Signpost customers to appropriate support where needed.
- Maintain accurate case notes, system updates, and arrears tracking.
- Record interaction outcomes, including arrears position before and after contact.
- Identify and resolve missing or incomplete payment information.
- Prioritise workload using arrears ageing (30/60/90 days).
- Arrange and manage follow‑ups for agreed payment commitments.
- Escalate cases where appropriate.
- Ensure data accuracy across all systems and trackers.
- Work collaboratively with internal teams to resolve arrears cases efficiently.
Essential Skills and Experience
- Strong communication and listening skills.
- Experience in outbound and inbound customer contact.
- High level of accuracy and attention to detail.
- Background in customer service, finance, or credit control.
Desirable
- Experience using Salesforce and SharePoint.
- Strong Microsoft Office skills (Excel, Outlook, Word).
Additional Information
- Office‑based role at Bristol Head Office.
- Shift‑based working between 8:00am and 6:00pm, Monday to Friday.
- Full training provided.
- Modern working environment.
This is a great opportunity for someone confident in communication, detail‑focused, and comfortable working with queries of a financial nature.
Credit Control Assistant. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Join a dynamic and progressive organisation in the heart of Central Bristol as a Credit Control Assistant, where you will be part of a supportive team dedicated to improving income performance while delivering exceptional service to residents. Enjoy a modern working environment with full training provided, fostering both personal and professional growth opportunities. With a focus on collaboration and empathy, this role offers a meaningful chance to make a positive impact within the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Assistant. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your strong communication skills and attention to detail, which are key for the Credit Control Assistant role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully managed customer queries or resolved issues. This will help you illustrate your experience in customer service and credit control during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Credit Control Assistant. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and finance. We want to see how your skills match the role of a Credit Control Assistant, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your strong communication skills and any experience with managing arrears or customer queries.
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that shine through in your written application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible. Don’t miss out!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Brush up on your understanding of credit control and financial terms. Be ready to discuss how you would manage arrears and improve income performance, as this role is all about numbers and accuracy.
✨Empathy is Key
Since you'll be dealing with residents and guarantors, practice how to communicate with empathy and professionalism. Think of examples where you've handled sensitive conversations in the past and be prepared to share them.
✨Familiarise Yourself with Tools
If you have experience with Salesforce or SharePoint, make sure to mention it! If not, do a bit of research on these tools so you can speak confidently about how you'd use them in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing overdue payments or resolving missing payment information. Think through your approach and be ready to explain your thought process clearly.
