At a Glance
- Tasks: Be the go-to person for clients, managing work orders and ensuring top-notch service delivery.
- Company: Join Lancer Scott, a thriving construction and facilities management company in Bristol.
- Benefits: Great career growth, supportive team, and a chance to make a real impact.
- Other info: We value diversity and inclusivity, welcoming all qualified candidates.
- Why this job: Kickstart your career in a dynamic environment with endless opportunities for personal development.
- Qualifications: Customer-focused, detail-oriented, and proficient in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Why work for us? Established in 1998, Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol, we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from 56 million in 2020 to 125 million in 2025. To ensure our business remains fully supported, we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer good opportunities for career development and professional personal growth, you should apply today and let’s talk.
What will be my core responsibilities?
- Be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system.
- Play a key role within the Service Delivery Team to ensure we provide an exceptional client experience.
- Be accountable and responsible for specific Accounts/Contracts and understanding the contract scope.
- Carry out all elements of scheduling Maintenance work and ensuring all information on each work order remains current and up to date.
- Build strong relationships with external and internal clients, delivering an exceptional client experience.
- Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals.
- Respond to enquiries from our Clients, Account Managers and Engineers within set timescales.
- Ensure work orders are processed meeting client SLAs, KPIs and internal processes.
- Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed within the correct timeframe.
- Meet all client requirements set by Account Managers & Head of Service Delivery.
- Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action.
- Ensure all works are assigned to the correct LS Engineer/Subcontractor via skill set and area and that each day is strategically planned, and all work is delivered & completed within the FSLA.
- Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level.
- Obtain weekly updates/ETAs transferring all information to both Lancer Scott CAFM system and Client portal.
What skills and experience do I need to be successful in this role?
- A customer-focused attitude and willingness to problem solve and help.
- Strong attention to detail.
- Happy and able to work at pace and be flexible to respond to customer needs.
- Excellent organisational skills with the ability to multitask, prioritise and meet deadlines.
- Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
- A professional communication style, both written and verbal.
- A collaborative approach to contribute to team success.
We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
Contract Support Specialist. Job in Bristol LilyLifestyle Jobs in Woodford employer: United Cerebral Palsy of Georgia
Lancer Scott, based in the vibrant city of Bristol, is an exceptional employer that prioritises the growth and development of its employees. With a strong commitment to providing high-quality construction and facilities management services, we offer a supportive work culture that fosters collaboration and innovation. Join us to be part of a rapidly expanding team where you can enjoy meaningful career advancement opportunities and contribute to our continued success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Specialist. Job in Bristol LilyLifestyle Jobs in Woodford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Lancer Scott. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching common questions for Contract Support Specialists. Think about how your skills match the job description and be ready to share specific examples of your experience that highlight your customer-focused attitude and problem-solving skills.
✨Tip Number 3
Show off your organisational skills! During the interview, discuss how you manage multiple tasks and prioritise effectively. Use real-life scenarios to demonstrate your ability to meet deadlines and keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Lancer Scott. Let’s get the conversation started!
We think you need these skills to ace Contract Support Specialist. Job in Bristol LilyLifestyle Jobs in Woodford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Support Specialist role. Highlight relevant experience and skills that match the job description, especially your customer-focused attitude and organisational skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Lancer Scott and how your background makes you a perfect fit for the team. Don’t forget to mention your problem-solving skills!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your professional communication style. Keep it clear, concise, and friendly – just like how we like to communicate at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Lancer Scott. Understand their values, recent projects, and growth trajectory. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer-Focused Attitude
As a Contract Support Specialist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've successfully resolved customer issues or improved client satisfaction. This will demonstrate your problem-solving skills and customer-centric approach.
✨Highlight Your Organisational Skills
Given the role's emphasis on multitasking and meeting deadlines, come prepared with specific instances where you've managed multiple tasks efficiently. Discuss how you prioritised your workload and ensured that all tasks were completed on time.
✨Practice Professional Communication
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal and written communication skills, ensuring you come across as professional and approachable.
