At a Glance
- Tasks: Support customers and sales teams with enquiries, orders, and shipments in a fast-paced environment.
- Company: Join a busy and supportive team at LilyLifestyle in Witney.
- Benefits: Gain valuable experience in customer service and administration while working in a dynamic setting.
- Other info: Opportunity to work with SAP and CRM systems, enhancing your tech skills.
- Why this job: Make a real difference by delivering outstanding customer support and building relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and customer focused Internal Sales Support Advisor to join a busy and supportive team based in Witney. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys working in a fast-paced environment and supporting both customers and a sales team.
The Role
Working closely with the external sales team, you will be responsible for delivering outstanding customer support from initial enquiry through to quotation, order processing, and shipment coordination. You will communicate regularly with customers via phone, email, and live chat, ensuring all enquiries are handled professionally, accurately, and efficiently.
Key Responsibilities
- Respond to incoming customer calls, emails, and website live chat enquiries
- Provide support regarding orders, returns, shipments, and product information
- Prepare quotations for parts, spare kits, and standard products
- Process and enter customer orders accurately
- Verify product availability, pricing, and shipping details
- Liaise with customers regarding shipment updates and delivery times
- Work closely with internal departments and external sales colleagues
- Use SAP and CRM systems to manage customer and sales information
- Provide occasional support for warehouse activities when required
Skills & Experience
- Previous customer service or sales support experience, ideally within manufacturing or engineering
- Experience using SAP, Salesforce CRM, and Microsoft Office is advantageous
- Strong communication skills with excellent telephone manner
- Highly organised with strong attention to detail
- Customer-focused with the ability to build positive working relationships
- Able to work effectively across different teams and departments
We encourage application from individuals who are organised and motivated and enjoy delivering excellent customer service.
Internal Sales Support Advisor. Job in Witney LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a dynamic and supportive work environment in Witney, where our Internal Sales Support Advisors play a crucial role in delivering exceptional customer service. Our team-oriented culture encourages professional growth and development, offering opportunities to enhance your skills while working closely with both customers and the sales team. With a focus on collaboration and innovation, we provide a rewarding workplace that values your contributions and promotes a healthy work-life balance.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Support Advisor. Job in Witney LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer enquiries via phone, email, and live chat, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable!
✨Tip Number 3
Prepare for common interview questions related to customer service and sales support. Think about your past experiences and how they relate to the role. We want you to shine when discussing your skills and achievements!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Internal Sales Support Advisor. Job in Witney LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration skills. We want to see how your experience aligns with the role of Internal Sales Support Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Witney. Mention your proactive approach and how you can support both customers and the sales team effectively.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong telephone manner and ability to build relationships. We love candidates who can convey their thoughts clearly and professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Internal Sales Support Advisor position. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples of how you've provided excellent service in the past. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your proactive approach and customer-focused mindset.
✨Brush Up on SAP and CRM Knowledge
If you have experience with SAP or any CRM systems, be prepared to discuss it. If not, do a bit of research to understand how these systems work. Showing that you’re willing to learn and adapt will impress the interviewers, especially since they value strong organisational skills.
✨Practice Your Communication Skills
As you'll be communicating with customers via phone, email, and live chat, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with answering questions in a concise and confident manner.
