At a Glance
- Tasks: Support client accounts, enhance service delivery, and drive continuous improvement.
- Company: A growing organisation committed to exceptional customer service.
- Benefits: Competitive salary, onsite parking, 23 days holiday, and great progression opportunities.
- Other info: Inclusive workplace with excellent career growth and training opportunities.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 29000 - 32000 £ per year.
Location: Witham, Essex
Salary: 29,000 - 32,000 per annum
Days/Hours of work: Monday - Friday, 9am-5pm
Benefits:
- Onsite parking
- 23 days holiday + bank holidays
- Annual reviews
- Great progression opportunities and training
- Company socials
Our client is a well-established and growing organisation with a strong commitment to delivering exceptional customer service. As a Senior Administrator you will play a key role in supporting operational excellence and driving continuous improvement across the client services function. Working closely with internal teams, you will help ensure seamless service delivery, maintain strong client relationships, and identify opportunities to enhance performance and efficiency. You will also contribute to process optimisation, compliance, and the adoption of best practices, supporting the ongoing development and success of both the team and the wider business.
Duties:
- Act as the main contact for client accounts, building strong relationships
- Lead client meetings and oversee account performance
- Resolve service issues and maintain high service standards
- Identify opportunities to improve client experience and grow accounts
- Support the Client Services Manager in achieving team goals
- Work with internal teams, advisors, and surveyors to ensure timely delivery
- Coordinate site visits and manage logistics and access requirements
- Oversee quotations and ensure accurate processing of client instructions
- Manage bespoke client needs and deliver against expectations
- Identify inefficiencies and support process improvements
- Monitor performance and report insights to senior management
- Maintain accurate records and ensure compliance with policies and standards
- Support audits, projects, and wider operational activities as required
What We're Looking For:
- Previous experience within account management or a client focused role
- Excellent communication and relationship building skills
- Strong organisational skills with the ability to manage multiple priorities
- A strategic mindset with the ability to identify improvements
- Confidence in analysing performance data and providing insights
- A collaborative team player with a strong focus on client service
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. Office Angels UK is an Equal Opportunities Employer.
Senior Client Services Administrator. Job in Witham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Senior Client Services Administrator at our well-established organisation in Witham, you will thrive in a supportive and inclusive work culture that prioritises exceptional customer service and employee development. With benefits such as onsite parking, generous holiday allowances, and great progression opportunities, we are committed to fostering your growth while ensuring a collaborative environment where your contributions are valued. Join us to be part of a team that not only drives operational excellence but also celebrates diversity and encourages personal and professional advancement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Administrator. Job in Witham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Client Services Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client service approach and think about how your experience aligns with their needs. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to client management and problem-solving. We recommend doing mock interviews with friends or family to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Client Services Administrator. Job in Witham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Administrator role. Highlight your experience in account management and client-focused roles, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've built strong client relationships and improved service delivery in previous positions.
Showcase Your Skills:Don’t forget to showcase your organisational skills and strategic mindset. Provide examples of how you've managed multiple priorities and identified improvements in past roles to demonstrate your capability.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Senior Client Services Administrator. Familiarise yourself with the company's approach to client relationships and service delivery. This will help you demonstrate your knowledge and show how you can contribute to their operational excellence.
✨Showcase Your Communication Skills
As this role requires excellent communication and relationship-building skills, prepare examples from your past experiences where you've successfully managed client accounts or resolved service issues. Be ready to discuss how you maintain high service standards and enhance client experiences.
✨Demonstrate Your Organisational Prowess
Highlight your ability to manage multiple priorities effectively. Think of specific instances where you coordinated logistics or managed complex projects. This will illustrate your strong organisational skills and your capability to oversee account performance.
✨Be Ready to Discuss Process Improvements
Since the role involves identifying inefficiencies and supporting process improvements, come prepared with ideas or examples of how you've previously contributed to optimising processes. This shows that you have a strategic mindset and are proactive in enhancing performance.
