At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and supporting the sales team.
- Company: Join Dalebrook Supplies Ltd, a leading supplier with a global presence.
- Benefits: Earn up to £26k, enjoy full training, and benefit from career progression.
- Other info: Enjoy friendly hours, on-site parking, and a collaborative team culture.
- Why this job: Work in a supportive environment with opportunities to grow and make an impact.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 26000 £ per year.
Exciting new opportunity for an enthusiastic, well-organised Customer Service Advisor to join a growing, ambitious business in Witham. Friendly working hours (9am-5pm, Mon-Fri) and excellent pay (up to £26k, dependent on experience). Dalebrook Supplies Ltd is a leading supplier of Melamine tableware and display products, supplying to a wide range of clients globally. With warehouses in China, the UK and Holland, and offices in Witham, Essex and Central London where we also host a dedicated showroom, we are well positioned to support our continued growth and international presence.
As part of our ongoing expansion, we are excited to offer a fantastic opportunity for a Customer Service Advisor to join our dynamic team.
Why You Should Work Here:
- Culturally, we adopt a focused and collaborative environment.
- You will find many of the employees have been with the business for some time, which we feel speaks volumes.
- The successful Customer Service Advisor can be assured that you will be joining a solid, professional and secure business, with extensive experience and an array of opportunities.
What’s on Offer?
- Competitive pay (up to £26K, based on experience)
- Full training and ongoing support
- Scope to progress within the business
- On-site parking
Key Responsibilities of the Customer Service Advisor:
- First point of contact for incoming calls and enquiries
- Manage the sales inbox
- Qualify incoming leads and ensure that they are efficiently passed on to the Sales team to progress
- Provide accurate information and guidance to customers regarding product portfolio, services, orders
- Resolve customer issues and complaints in a professional manner and time efficiently
- Provide administrative support to the Sales Team; Arrange for samples to be sent, Complete Quotation Requests, Action Brochure Requests, Book appointments for Sales team and Showroom visits
- Ensure that customers are provided with relevant alternatives where required
- Ensure that Customer information is kept up to date and comprehensive within our system (Business Central)
- Cross train to provide support for the Order Processing team
Skills & Experience Required:
- Previous experience in Customer Service essential
- Excellent communication skills both verbal and written
- Strong problem-solving abilities and exceptional attention to detail
- Proficiency in Microsoft Office programmes such as Word, Excel essential
- Experience in using and utilising systems desired
- Able to prioritise workload working both individually and as a team
- Ability to work in a fast-paced environment
What’s Next?
Don’t wait around! APPLY NOW for this brilliant new Customer Service Advisor position.
Customer Support Representative. Job in Witham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Dalebrook Supplies Ltd is an exceptional employer located in Witham, offering a supportive and collaborative work culture that prioritises employee growth and development. With competitive pay up to £26,000 and comprehensive training, employees can thrive in a secure environment while enjoying friendly working hours and the opportunity to progress within the business. Join a dedicated team where many have built long-lasting careers, contributing to our international success in the melamine tableware industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative. Job in Witham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Dalebrook Supplies Ltd and their products. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to boost your confidence before the interview.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the company culture. Think about what you want to know regarding training and growth opportunities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Support Representative. Job in Witham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've resolved customer issues or improved service in the past. We love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional. We’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at Dalebrook Supplies!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Dalebrook Supplies Ltd. Understand their products, values, and recent developments. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service abilities. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your problem-solving skills and attention to detail.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
