At a Glance
- Tasks: Manage customer orders and provide exceptional service across the EMEIA region.
- Company: Join a dynamic team at a leading customer service provider in Reading.
- Benefits: Competitive salary, comprehensive training, and opportunities for career growth.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of a collaborative culture and make a real difference in customer satisfaction.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 27500 - 28500 £ per year.
Salary: £27,500-£28,500
Location: Reading
Term: Permanent
We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.
Responsibilities
- Order Management: Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements.
- Customer Enquiries: Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed.
- Account Status Coordination: Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry.
- Despatch Coordination: Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation.
- Complaint Handling: Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly.
- General Support: Supporting wider customer service activities and contributing to departmental objectives.
- Information Accuracy: Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures.
Qualifications
- A strong commitment to delivering excellent customer service.
- Clear and professional communication skills with customers and colleagues at all levels.
- High attention to detail and accuracy in tasks such as order entry and documentation.
- Ability to manage multiple tasks and work effectively with other departments.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- Proficiency in English is essential; knowledge of French is beneficial.
- Self-motivated and capable of working both independently and as part of a team.
- Calm and effective under pressure, particularly when working against tight shipping deadlines.
- Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided.
- Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams.
- Familiarity with quality systems such as ISO 9001 is advantageous.
Day-to-Day
- Processing and managing customer orders from start to finish.
- Responding to customer enquiries and resolving issues promptly.
- Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations.
- Participating in team meetings and contributing to departmental goals.
- Maintaining accurate records and ensuring compliance with company procedures.
Benefits
- Comprehensive training to ensure your success in the role.
- Opportunities for professional development and career progression.
- A collaborative and inclusive workplace culture.
Customer Service Representative. Job in Winnersh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Reading location, we pride ourselves on being an excellent employer that values dedication and professionalism in customer service. With comprehensive training and opportunities for career progression, we foster a collaborative and inclusive workplace culture where employees can thrive and contribute to our success in the EMEIA region.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Winnersh LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that job.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or manage multiple tasks. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, looking polished and professional can help you make a great first impression. Remember, you want to convey that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Customer Service Representative. Job in Winnersh LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in order management and customer enquiries, as this will show us that you understand what we're looking for.
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your ability to convey information effectively. Whether it's through your writing style or examples of past experiences, let us see how you can connect with customers and colleagues alike.
Highlight Attention to Detail:We love candidates who pay attention to detail! Make sure to mention any experiences where you've successfully managed multiple tasks or ensured accuracy in your work. This will reassure us that you can handle the demands of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with order management processes and how to handle customer enquiries effectively. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since clear communication is key in this position, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved complaints or coordinated with other departments, as these experiences will highlight your ability to communicate professionally.
✨Demonstrate Attention to Detail
In customer service, accuracy is crucial. Be ready to discuss how you ensure precision in tasks like order entry and documentation. You might even want to mention any tools or systems you've used to maintain high standards of information accuracy.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a customer complaint or a tight deadline. Practising your responses to these scenarios can help you feel more confident and show that you're calm under pressure, which is essential for this role.
