At a Glance
- Tasks: Provide hands-on support and troubleshoot technical issues in a dynamic team.
- Company: Forward-thinking business in Poole with a collaborative culture.
- Benefits: 25 days holiday, company bonus, pension scheme, and wellness programs.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Deepen your technical skills and make a real impact in IT support.
- Qualifications: 2 years of helpdesk experience and proficiency in Microsoft 365.
The predicted salary is between 31000 - 31000 £ per year.
As a 2nd Line Support Engineer within this forward-thinking business, you will play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.
As a 2nd Line Support Engineer, you will benefit from:
- Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service.
- Company bonus scheme
- Pension Scheme: Established company pension scheme.
- Health & Wellness Program: Access to health & wellness and employee rewards platforms.
- Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications.
As a 2nd Line Support Engineer, your responsibilities will include:
- Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
- Configure and Upgrade: Upgrade and configure hardware, software, and related services.
- Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.
- Escalate and Assist: Act as an escalation point for Line 1 engineers and expedite tickets as needed.
- Client Interaction and Site Visits: Manage client calls and conduct site visits when required.
As a 2nd Line Support Engineer, your skills and experience will include:
- Helpdesk Experience: At least 2 years’ experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
- Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
- Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
- Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.
- Certifications: Completed or working towards Microsoft 365 accreditation.
If you are ready to take the next step in your career as a 2nd Line Support Engineer, this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
2nd Line Support Engineer. Job in Poole LilyLifestyle Jobs in Wimborne Minster employer: United Cerebral Palsy of Georgia
Join a dynamic and innovative team as a 2nd Line Support Engineer in Poole, where you'll enjoy a supportive work culture that prioritises personal development and employee well-being. With generous holiday allowances, a company bonus scheme, and access to health and wellness programmes, this role not only offers competitive compensation but also fosters growth through mentorship and industry-recognised certifications. Experience the unique advantage of working in a collaborative environment that values both independent contributions and teamwork, making it an excellent place for meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer. Job in Poole LilyLifestyle Jobs in Wimborne Minster
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft 365 and networking basics. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to troubleshooting and client interaction. We can even help you with mock interviews to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace 2nd Line Support Engineer. Job in Poole LilyLifestyle Jobs in Wimborne Minster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your relevant experience with Microsoft 365, helpdesk tools, and any certifications you have. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've successfully troubleshot technical issues in the past. We love seeing real-life scenarios where you've made a difference, so don’t hold back on the details!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and enthusiasm can go a long way in making your application stand out from the crowd.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and networking basics. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges before. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your thought process and how you handle pressure.
✨Demonstrate Team Collaboration
Since this role involves working with a growing team, be ready to talk about your experience collaborating with others. Highlight any instances where you’ve helped Line 1 engineers or worked on joint projects. This shows you’re a team player and can communicate effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s tech stack, team dynamics, or personal development opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
