At a Glance
- Tasks: Coordinate and deploy recovery resources in a fast-paced control centre.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown & Recovery Services.
- Benefits: Earn from £13.00 per hour with flexible shift patterns and full-time hours.
- Other info: Exciting opportunity for career growth in a supportive team environment.
- Why this job: Make a real difference by helping people in urgent situations every day.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 27360 - 31200 £ per year.
Location: Widnes
Salary: From £13.00 per hour (dependent on shift & experience)
Vacancy Type: Full-time, Permanent
Shift Pattern: 4 days on, 2 days off 12-hour shifts (day & night shifts available). Alternative shift patterns may be considered and discussed at interview.
About Us
Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.
The Role
We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced 24 hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.
Key Responsibilities
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high-volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
What We are Looking For
- Strong communication skills (written & verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target-driven and comfortable working to deadlines
- Understanding of health and safety requirements
Additional Information
Police Vetting is required for this role. Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment. Alternative shift patterns may be considered and discussed at interview.
To Apply
If you feel you are a suitable candidate and would like to work for Hough Green Garage, please do not hesitate to apply.
Breakdown & Recovery Coordinator. Job in Widnes LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Hough Green Garage is an exceptional employer, offering a dynamic work environment in Widnes where teamwork and professionalism are at the forefront of our operations. With over 40 years of experience in the Breakdown & Recovery sector, we provide our employees with comprehensive training, opportunities for career advancement, and a supportive culture that values each team member's contributions. Our flexible shift patterns and commitment to employee well-being make us a rewarding place to build a meaningful career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown & Recovery Coordinator. Job in Widnes LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Hough Green Garage and their services. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you had to make quick decisions under pressure. This will demonstrate your capability to handle the fast-paced environment at Hough Green Garage.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Breakdown & Recovery Coordinator. Job in Widnes LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Breakdown & Recovery Co-ordinator role. Highlight relevant experience, especially in high-pressure environments, and showcase your strong communication skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Hough Green Garage and how your background makes you a perfect fit for the role. Keep it concise but engaging – we love a good story!
Showcase Problem-Solving Skills:In your application, give examples of how you've successfully handled urgent situations or solved problems in the past. We’re looking for calm decision-makers who can thrive under pressure, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Hough Green Garage. Understand their services, values, and the role they play in the community. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Breakdown & Recovery Coordinator, strong communication is key. Prepare examples of how you've effectively communicated in high-pressure situations. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to make quick decisions or solve problems under pressure. Be ready to discuss these scenarios in detail, highlighting your thought process and the outcomes. This will showcase your ability to handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and shift patterns. This shows that you're not just interested in getting the job, but also in how you can fit into their team and contribute positively.
