At a Glance
- Tasks: Coordinate and deploy recovery resources in a fast-paced control centre.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown & Recovery Services.
- Benefits: Earn from £13.00 per hour with flexible shift patterns and full-time hours.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping people in urgent situations every day.
- Qualifications: Strong communication skills and ability to work under pressure required.
The predicted salary is between 27360 - 31200 £ per year.
Location: Widnes
Salary: From £13.00 per hour (dependent on shift & experience)
Vacancy Type: Full-time, Permanent
Shift Pattern: 4 days on, 2 days off 12-hour shifts (day & night shifts available). Alternative shift patterns may be considered and discussed at interview.
About Us
Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.
The Role
We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced 24 hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.
Key Responsibilities
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high-volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
What We’re Looking For
- Strong communication skills (written & verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target-driven and comfortable working to deadlines
- Understanding of health and safety requirements
Additional Information
Police Vetting is required for this role. Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment. Alternative shift patterns may be considered and discussed at interview.
To Apply
If you feel you are a suitable candidate and would like to work for Hough Green Garage, please do not hesitate to apply.
Breakdown & Recovery Co-ordinator. Job in Widnes LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Hough Green Garage is an exceptional employer, offering a dynamic work environment in Widnes where teamwork and professionalism are at the forefront of our operations. With over 40 years of experience in the Breakdown & Recovery sector, we provide our employees with comprehensive training, opportunities for career advancement, and a supportive culture that values each team member's contributions. Our flexible shift patterns and commitment to employee well-being make us a rewarding place to build a meaningful career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown & Recovery Co-ordinator. Job in Widnes LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the breakdown and recovery industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Hough Green Garage and understanding their operations. Knowing their values and services will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to decision-making and problem-solving. Think of examples from your past experiences where you’ve had to stay calm under pressure – this is key for a Breakdown & Recovery Co-ordinator!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Hough Green Garage.
We think you need these skills to ace Breakdown & Recovery Co-ordinator. Job in Widnes LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Breakdown & Recovery Co-ordinator role. We want to see how your background fits with our fast-paced environment, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Hough Green Garage and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail, so let’s see that in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Hough Green Garage. Understand their services, values, and the role they play in the community. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Breakdown & Recovery Co-ordinator, strong communication is key. Prepare examples of how you've successfully managed high-pressure situations or resolved conflicts in the past. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to make quick decisions or solve problems under pressure. Be ready to discuss these examples, as they will highlight your ability to remain calm and effective in urgent situations, which is crucial for this role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position, making a positive impression on the interviewers.
