At a Glance
- Tasks: Provide top-notch IT support and manage customer requests efficiently.
- Company: Join Tailor Made Technologies, a leader in Managed IT and Cyber Security.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible health plans.
- Other info: Dynamic team environment with great career growth and training opportunities.
- Why this job: Work weekends from home and enjoy a 4-day work week!
- Qualifications: Experience with ITIL service desks and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an IT Support Engineer to support our customers. You will be based at our head office in Whiteley, sitting with our knowledgeable Service Desk who will fully support you in your day to day. You will utilise your excellent and prompt customer support skills and represent Tailor Made Technologies in a professional and courteous manner over the phone, email, and face to face.
This role operates on a 4-day working week, Friday through Monday (preferred) or Saturday through Tuesday, with working hours of 8:00am to 6:00pm. Weekend shifts (Saturday and Sunday) are worked from home, with weekdays based at the office in Whiteley.
Who is Tailor Made Technologies
Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep understanding of customers' strategic goals, our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Benefits of working for Tailor Made Technologies:
- A competitive salary
- Training opportunities set out with a clear training structure
- Progressive working environment with access to voice your opinions to decision makers
- 25 days holiday plus bank holidays
- Birthday day
- Flexi Health plan cover
- IT Purchasing Scheme
- Company Pension
- Free onsite parking and a brilliant breakout room which provides a free breakfast and a pool table
Duties and Responsibilities of our IT Support Engineer:
- To provide excellent customer care and support through efficient and organised ticket management.
- Providing first response fixes to customers via the phone, face to face, or email.
- Providing resolution to incidents, requests, and appropriately escalating all others.
- Ticket triage assessing ticket priorities and escalating when required.
- Liaising with third parties and customers regarding incident resolution and requests.
- Handling customer requests and escalating according to company procedures.
- Manage work queues and prioritise events, ensuring compliance with SLAs.
- Assist the service desk team leader in managing our service desk to deliver excellent customer service.
- Work efficiently and productively to achieve and exceed SLAs and KPIs.
Your Previous Experience:
- Experience with how an ITIL service desk runs.
- Active Directory configuration and administration.
- An understanding of Group Policy.
- General networking skills.
- An understanding of DNS.
- Good understanding of Office 365.
- Good understanding of Microsoft Azure.
- An understanding of Microsoft Intune.
Essential Skills:
- Excellent communication skills.
- Organisational skills.
- Results driven with a proven track record of achieving.
- Team player.
- Self-motivated and proactive.
- Ability to be resilient and to work under pressure.
Apply today with an up-to-date CV.
Weekend IT Support Engineer. Job in Whiteley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Tailor Made Technologies is an exceptional employer, offering a progressive working environment where your voice matters and growth opportunities abound. With a competitive salary, comprehensive training structure, and a unique 4-day working week, employees enjoy a healthy work-life balance while being part of a supportive team in Whiteley. The company also provides attractive benefits such as 25 days holiday, health plan cover, and a vibrant office culture with free breakfast and recreational facilities.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend IT Support Engineer. Job in Whiteley LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Tailor Made Technologies. A friendly chat can sometimes lead to a referral, which is a great way to get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think about how you can demonstrate your experience with ticket management and ITIL processes. We want to see how you handle real-life situations!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you're excited about working as an IT Support Engineer at Tailor Made Technologies. Your passion can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Tailor Made Technologies.
We think you need these skills to ace Weekend IT Support Engineer. Job in Whiteley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT skills and experience. We want to see how your background aligns with the role of an IT Support Engineer, so don’t be shy about showcasing your expertise in areas like Active Directory and Office 365.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a good understanding of our company values.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your CV or cover letter, we want to see that you can convey information clearly and professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Brush up on your knowledge of Active Directory, Group Policy, and Office 365. Be ready to discuss how you've used these tools in past roles. Tailor Made Technologies values technical expertise, so showing you understand their tech stack will impress them.
✨Customer Care is Key
Prepare examples of how you've provided excellent customer support in previous positions. Think about specific situations where you resolved issues efficiently. This role is all about customer interaction, so demonstrating your communication skills will be crucial.
✨Show Your Organisational Skills
Be ready to talk about how you manage your workload and prioritise tasks. Discuss any experience you have with ticket management systems and how you ensure compliance with SLAs. Tailor Made Technologies wants someone who can handle pressure and stay organised.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows you're genuinely interested in the position and helps you gauge if it's the right fit for you.
