Residential Block Manager. Job in Watford LilyLifestyle Jobs

An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people‑first, service‑led model, focusing on maintaining high living standards, strong resident engagement, and well‑trained assets.

Operations and Building Management

• Lead the day‑to‑day management of schemes, ensuring all services are delivered efficiently and to a high standard.
• Carry out regular site inspections—including weekly, monthly and quarterly checks—to ensure high standards of presentation and safety.
• Identify, manage and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
• Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
• Oversee contractor performance, ensuring compliance with service level agreements.
• Maintain robust Permit‑to‑Work and contractor control processes.

Health & Safety Compliance

• Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021.
• Manage site risk assessment and ensure corrective actions are completed within agreed timescales.
• Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates.
• Support the development and maintenance of the Building Safety Case and Golden Thread.
• Lead on incident response, reporting, and escalation where required.
• Carry out regular safety inspections, audits and monitoring activities.

Resident & Client Management

• Deliver a high‑quality, resident‑focused service, ensuring a positive customer experience.
• Manage tenancy lifecycle processes including move‑ins, move‑outs and unit turnaround (target within 5 days).
• Handle fees related to apartment damage or dilapidation.
• Collaborate with the resident services hub to ensure swift and effective resolution of complaints.
• Build strong relationships with residents, internal teams and stakeholders.
• Support community engagement initiatives and resident events.

Financial & Administrative Management

• Support budget planning and ongoing financial management of schemes.
• Monitor expenditure and ensure cost control across all services and projects.
• Maintain accurate records, reporting and documentation in line with company standards.
• Manage asset registers and oversee stock control where applicable.

General & Portfolio Management

• Support mobilisation of new developments into the portfolio.
• Liaise with contractors and suppliers to ensure service delivery meets agreed standards.
• Attend regular meetings and provide updates to the Senior Property Services Manager.
• Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported and resolved.
• Participate in an on‑call rota for major incidents.
• Travel regularly between sites within the regional portfolio.

People Management

• Lead, motivate and develop team members to deliver high performance.
• Support recruitment, onboarding and training of team members.
• Foster a positive, inclusive and collaborative team culture.

Additional Responsibilities

• Carry out other duties to assist the team during busy periods.
• Respond responsibly and promptly to out‑of‑hours emergencies whenever necessary and possible.

What You'll Need to Succeed

• Proven experience in block management, or BTR/Flex Living environments.
• Strong understanding of high‑rise building compliance and health and safety requirements.
• Experience managing contractors, budgets and service delivery.
• Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential).
• Experience managing or supervising teams.
• Strong customer service and stakeholder management skills.
• Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel and other relevant software.
• Ability to manage multiple sites and priorities effectively.
• Calm and professional approach when handling challenging situations.
• Desirable: IOSH or NEBOSH qualification.
• Desirable: Membership of a relevant professional body (IRPM, TPI).

What You’ll Get in Return

• Competitive salary range of £40,000 – £45,000.
• Discretionary bonus.
• 25 days holiday plus 8 bank holidays (pro‑rata if part‑time).
• Personal pension plan (salary sacrifice available).
• Employee Assistance Programme.
• Life assurance.
• Optical vouchers.
• Cycle and tech schemes.