At a Glance
- Tasks: Be the go-to person for customer queries and manage orders from start to finish.
- Company: Join a family-oriented engineering business with a supportive team.
- Benefits: Enjoy 25 days holiday, job security, and excellent career growth.
- Other info: Experience with technical products is a plus; friendly culture awaits!
- Why this job: Work in a stable environment and build lasting relationships with customers.
- Qualifications: 3 years in customer service, strong communication, and admin skills required.
The predicted salary is between 30000 - 32000 £ per year.
This is an exciting opportunity for a Customer Service Administrator to join a well-established engineering and technical business that supplies specialist lifting products used across a wide range of industries. The business has a genuine family feel, with many long-serving staff members and very low employee turnover. The Customer Service Administrator will be joining a small, supportive team in a stable and growing organisation that values its people and offers long-term career prospects.
The products are highly engineered and long-lasting, with customers returning them for ongoing calibration, servicing, and maintenance. This creates a steady stream of repeat business and strong long-term customer relationships.
The Role of the Customer Service Administrator
As a Customer Service Administrator, you will be the main point of contact for customers, handling enquiries and processing orders from start to finish. This is a reactive role with no outbound sales activity. Customers will contact you by phone or email for advice on product selection, pricing, lead times, and service requirements. You will work closely with the sales and operations teams to convert quotations into orders and provide excellent customer support throughout the process. This is a hands-on role in a technical environment, ideal for a Customer Service Administrator who enjoys customer interaction and has a good understanding of engineering or technical products.
Key Responsibilities of the Customer Service Administrator
- Respond to customer enquiries via phone and email
- Assist customers in selecting the most suitable products
- Prepare and send quotations
- Convert quotations into confirmed orders
- Process customer orders using the ERP system
- Liaise with operations to confirm lead times and product availability
- Raise pro-forma invoices and chase outstanding payments
- Process calibration and service orders
- Produce and issue calibration certificates
- Invoice completed and despatched orders
- Maintain accurate customer records and data entry
Requirements of the Customer Service Administrator
- At least 3 years of experience in a similar customer service role
- Experience managing end-to-end customer service processes
- Administration and data entry experience
- Proficient in Microsoft Outlook and Microsoft Office
- Experience using ERP systems
- Good communication and telephone skills
- Excellent organisational skills and attention to detail
- Understanding of engineering or technical products (desired)
Benefits of the Customer Service Administrator
- 25 days holiday plus bank holidays
- 37 hour working week
- Permanent full-time role
- Friendly and supportive small team
- Family feel culture with long-standing staff
- Stable business with very low staff turnover
- Exposure to technical and engineering products
- Excellent long-term career opportunities
Why Apply?
- Join a stable and growing technical business
- Work in a varied role with both customer service and administration responsibilities
- Become part of a close-knit team with a great culture
- Build long-term relationships with customers
- Enjoy job security and future progression opportunities
If you would like to find out more, please get in touch with Adele Lewis.
Customer Service Coordinator. Job in Waterlooville LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established engineering and technical business in Waterlooville, where you'll be part of a close-knit team that values its employees and fosters a family feel. With a stable environment, low staff turnover, and excellent long-term career opportunities, this role as a Customer Service Coordinator offers meaningful engagement with customers while working with highly engineered products. Enjoy a supportive culture, a 37-hour work week, and generous holiday benefits as you contribute to a company that prioritises both employee satisfaction and customer relationships.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator. Job in Waterlooville LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer service approach and think of examples from your experience that showcase your skills. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator. Job in Waterlooville LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Technical Understanding:Since this role involves technical products, it’s a good idea to mention any relevant experience or knowledge you have in engineering or technical fields. We love candidates who can connect with our products!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on the technical products and services the company offers. Understanding the basics of engineering or technical products will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle enquiries, process orders, and deal with any potential issues. This will help you articulate your thought process during the interview.
✨Show Off Your Skills
Be ready to discuss your experience with ERP systems and data entry. Highlight specific examples from your previous roles where you successfully managed customer service processes, as this will demonstrate your capability for the position.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team culture, opportunities for growth, or how they measure success in the customer service department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
