At a Glance
- Tasks: Welcome and assist patients, ensuring a positive first impression and efficient service.
- Company: Join Spire Washington Bank, a leading independent hospital group in the UK.
- Benefits: Weekly pay, competitive rates, free parking, uniform, and training opportunities.
- Other info: Flexible hours with opportunities for progression into permanent roles.
- Why this job: Make a difference in patient care while gaining valuable experience in a professional environment.
- Qualifications: No formal qualifications needed, just great communication skills and a smart appearance.
The predicted salary is between 30000 - 40000 £ per year.
Spire Washington is currently looking for a Bank Receptionist to help cover sickness and annual leave.
Job Purpose
To provide an exemplary high level of customer service at all times to patients and consultants exceeding all expectations. To provide an efficient administrative service within the hospital, operating within established policies and procedures, legislation and guidelines. To ensure a positive memorable first impression both face to face and over the telephone instilling confidence in Spire hospitals to ensure repeat custom and contribute towards an excellent reputation.
Duties and Responsibilities
- Welcoming, registering and directing patients and consultants as required to the hospital in a warm, professional caring manner and in such a way as to provide confidence and exceed customers’ expectations.
- To ensure all sensitive information including personal details is handled in accordance with legislative and company policies, agreeing and conforming to accurate data entry as per the declaration on SAP.
- To maintain confidentiality of all information acquired with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates.
- To ensure all patients have accurate details attached to their account including a correct date of birth, address, NHS GP, and funding.
- Admitting patients to the ward in accordance with hospital procedures, providing information as appropriate.
- Processing in-patient/out-patient charges, including accurate documentation of payments along with the collection of credit card details from all self-funding and insured patients.
- Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
- Undertake various clerical duties including registering patients onto the system, making follow up appointments, adding NHS outcome for all NHS patients following appointments, updating and registering patient change of details ensuring this is communicated to the relevant departments, ordering and distribution of newspapers, issuing badges for visitors, booking taxis and any other clerical duties associated with the business.
- To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed.
- Undertake all work in accordance with company hospital policies and procedures.
- Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- To present a professional, smart image at all times, ensuring adherence to hospital uniform policy.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Experience
Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- Bank colleagues are paid weekly.
- Competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave.
- Save an average of 50 per month with our free onsite car park.
- Access to Spire Healthcare pension.
- Free uniform.
- Free DBS.
- Full induction, including mandatory training updates.
- Opportunities for further training and progression into permanent posts.
- Knowledge, support and guidance through your recruitment journey from Spire's specialist resourcing team.
Values
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 30 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Bank Receptionist Position. Job in Washington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Spire Washington Bank is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible hours, competitive pay, and a comprehensive benefits package, including free parking and opportunities for further training, employees are empowered to thrive in their roles while contributing to a positive and caring environment for patients and consultants alike.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist Position. Job in Washington LilyLifestyle Jobs
✨Tip Number 1
First things first, make sure you know the company inside out. Research Spire Washington Bank and understand their values and mission. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This is key for a Bank Receptionist role, so let us see your passion for helping others!
✨Tip Number 3
Dress to impress! Since you'll be the first point of contact for patients and consultants, your appearance matters. Make sure you look professional and polished to create that positive first impression we all want.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Bank Receptionist Position. Job in Washington LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any previous experience in customer service. We want to see how you can provide that warm, professional care that Spire Washington Bank values so much.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like the way you'll be interacting with patients and consultants.
Tailor Your Application:Make sure to tailor your application to the specific role of Bank Receptionist. Mention how your skills align with the duties listed in the job description, like handling sensitive information and maintaining confidentiality.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Spire Washington Bank.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Spire Washington Bank. Understand their values, mission, and what sets them apart in the healthcare sector. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Customer Service Skills
As a Bank Receptionist, you'll be the first point of contact for patients and consultants. Prepare by practising how you would handle various scenarios, such as dealing with difficult customers or managing multiple inquiries at once. Role-playing with a friend can help you feel more confident.
✨Dress to Impress
First impressions matter, especially in a professional healthcare environment. Make sure to dress smartly and adhere to any uniform policies mentioned in the job description. A polished appearance will convey your professionalism and commitment to the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for progression within Spire Washington Bank. This shows your enthusiasm and helps you determine if the position is the right fit for you.
