At a Glance
- Tasks: Support customer research initiatives with efficient administration and strong organisation.
- Company: Join Northumbrian Water, a well-established organisation with a collaborative culture.
- Benefits: Earn £13.45 per hour on a temporary contract with valuable experience.
- Other info: Gain experience in a dynamic environment with opportunities for growth.
- Why this job: Make a real impact in customer engagement and research projects.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
The predicted salary is between 27000 - 28000 £ per year.
Location: Leat House, Washington
Pay Rate: £13.45 per hour
Contract Type: Temporary - 4 month contract
Working Hours: Monday to Friday
About the Role
We are recruiting on behalf of Northumbrian Water for a temporary Administration Assistant to support their Customer Research team. This is a fantastic opportunity to play a key role in delivering strategic customer research and engagement activities, ensuring projects are well-supported through efficient administration, strong organisation, and effective communication.
Purpose of the Role
The Administration Assistant will provide vital support across a range of customer research initiatives. You will help maintain systems, manage data, and ensure smooth coordination of research activities. This role is essential in supporting project delivery and enhancing customer engagement processes.
Key Responsibilities
- Provide administrative support to the Customer Research team
- Maintain and update files, shared systems, and the Research Library
- Support and manage the "Have Your Say" online customer forum, including engaging with members
- Monitor shared inboxes, respond to customer queries, and elevate issues where necessary
- Collaborate with internal and external stakeholders to share project information
- Carry out data cleansing, bulk uploads, and data requests
- Print, organise, and manage materials for research activities
- Assist with customer recruitment administration for the Innovation Festival
- Support multiple research projects to ensure smooth and efficient delivery
Skills & Experience Required
Essential:
- Strong IT skills, with proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent written and verbal communication skills
- Strong attention to detail
- Good organisational skills with the ability to prioritise workload effectively
- Confident telephone manner and professional correspondence skills
Desirable:
- Previous administrative experience
- Experience working in a customer-focused environment
- Experience handling customer interactions
- Ability to work effectively within a team
- Understanding of quality checking processes
- Basic knowledge of market research and its business benefits
Key Competencies
- Strong communication skills, both written and verbal
- Ability to build and maintain positive customer and colleague relationships
- Confident and professional interpersonal skills
- Team-oriented approach with the ability to collaborate effectively
- Highly organised and methodical, with the ability to meet deadlines under pressure
Why Apply?
This role offers the opportunity to gain valuable experience within a well-established organisation, contributing to meaningful customer research projects and engagement activities. If you are organised, detail-oriented, and enjoy working in a collaborative environment, we'd love to hear from you.
Administrative Support Assistant. Job in Washington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Northumbrian Water is an excellent employer, offering a supportive and collaborative work culture that values employee contributions. Located in Washington, this role as an Administration Assistant provides a unique opportunity to engage in meaningful customer research projects while benefiting from professional growth and development within a well-established organisation. With competitive pay and a focus on teamwork, employees can thrive in an environment that prioritises both personal and professional advancement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Support Assistant. Job in Washington LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
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Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
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Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Administrative Support Assistant. Job in Washington LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Administration Assistant. Highlight your relevant skills, especially in IT and communication, as these are key for this position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Research team. Mention any previous experience that aligns with the job description.
Show Off Your Organisation Skills:Since this role requires strong organisational skills, give examples in your application of how you've successfully managed multiple tasks or projects in the past. We love a good story!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administration Assistant role. Familiarise yourself with the key tasks like supporting customer research and managing data. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. You might even want to mention specific examples of how you've used these tools in previous roles to enhance your administrative efficiency.
✨Communicate Clearly and Confidently
Given the importance of communication in this role, practice articulating your thoughts clearly. Prepare to answer questions about your experience with customer interactions and how you handle queries. A confident telephone manner can also set you apart, so don’t shy away from showcasing that.
✨Demonstrate Your Organisational Skills
The ability to prioritise workload effectively is crucial for an Administration Assistant. Think of examples from your past experiences where you successfully managed multiple tasks or projects. Highlighting your organisational strategies will show that you can thrive under pressure and meet deadlines.
