At a Glance
- Tasks: Assist customers with product queries and provide top-notch support.
- Company: Join a leading European organisation known for its fantastic team culture.
- Benefits: Competitive salary, great team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on continuous improvement and teamwork.
- Why this job: Be the voice of the brand and make a real difference in customer experiences.
- Qualifications: Customer service experience and a passion for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
We are working exclusively with an extremely well-known, European leading organisation on the lookout for a Customer Care Advisor to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team.
You will be responsible for assisting customers with product queries, including identification, product codes & compatibility. You will also be responsible for an account base, processing orders and assisting with availability, pricing, and general enquiries. You will provide high quality technically competent advice to customers, providing a triage function to support customers through their warranty, quality, and spares requirements to provide a first pass resolution wherever possible. You will be able to identify where to elevate more complicated product and aftersales queries when the need arises. These customer enquiries will be received by phone, email, online and in future via online chat.
Key Responsibilities:- To be the initial point of contact for queries coming into the Customer Care Team, with a particular focus on:
- Product related queries, fulfilling customer requests for brochures, datasheets and general product information
- Order queries, completing product registrations, checking customer records on the system, acting as a triage function, being proactive in using all company systems
- To take full ownership of an account list, ensuring that:
- Orders are processed to a high degree of accuracy and in a timely manner
- Issues are identified and resolved
- The customer is supported with delivery issues
- Orders are monitored and records are accurate
- Maintain excellent communications with customers on query resolution, escalating issues as required to the Customer Care Team Leader
- To be able to handle multiple queries at any given time via different platforms, such as telephone, ticket-based email system and SAP
- To drive a customer focussed approach across all activities and ensure the Customer Support Team is a centre of excellence, maintaining outstanding customer service both internally and externally by putting the customer at the heart of everything you do
- Working closely with both internal teams and external partners to ensure all investigations are dealt with quickly and efficiently
- Drive and contribute to continuous improvement within the business
- Good standard of general education i.e. GCSE, O Level
- Solid and demonstrable experience in customer facing roles
- Previous experience of problem-solving methodologies
- Prepared to learn new skills
- SAP experience
- Excellent IT knowledge (Excel, Word, Outlook, databases, CRM)
- Ability to work independently or as part of a team
- Customer Focused
- Ability to communicate with a wide range of people, both internally and externally, both written and verbally
- An obsession for delivering customer service excellence and enhancing the company brand image
- Outgoing and confident
- Comfortable working in a fast-paced environment
- Good knowledge of Microsoft Office including Excel and Word
Customer Care Representative. Job in Warwick LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading European organisation in Warwick as a Customer Care Representative, where you will be part of a dynamic team dedicated to delivering exceptional customer service. The company fosters a supportive work culture that prioritises employee growth and development, offering comprehensive training and opportunities for advancement. With a focus on innovation and continuous improvement, this role provides a unique chance to make a meaningful impact while enjoying the benefits of working in a vibrant and collaborative environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative. Job in Warwick LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries via phone, email, and chat, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Representative. Job in Warwick LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Care Representative role. Highlight any relevant experience you have in customer service and problem-solving, as these are key skills we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Show Off Your Tech Skills:Since we value IT knowledge, don’t forget to mention your experience with tools like SAP and Microsoft Office. If you’ve used any CRM systems, give them a shout-out too!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the products the company offers. Understand their features, compatibility, and common queries customers might have. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Care Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend or family member to get comfortable with handling different types of queries.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Highlight your problem-solving methodologies and how you can apply them to ensure first-pass resolutions for customers in this role.
✨Demonstrate Your Customer Focus
During the interview, emphasise your passion for delivering excellent customer service. Share stories that illustrate your commitment to putting the customer at the heart of everything you do, and how you’ve contributed to a positive customer experience in previous roles.
