At a Glance
- Tasks: Engage with customers to manage overdue accounts and negotiate payments.
- Company: Join a dynamic team at LilyLifestyle in Whitnash.
- Benefits: Enjoy 25 days holiday, private medical insurance, and staff discounts.
- Other info: Flexible hybrid working after training with excellent career growth.
- Why this job: Make a real difference by helping customers while achieving targets.
- Qualifications: Experience in collections or contact centre roles is essential.
The predicted salary is between 25000 - 28000 £ per year.
Customer Collections Agent
Location: Leamington Spa (Hybrid after training)
Salary: £25,000 - £28,000 + Benefits
Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt? This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation. This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment.
Benefits of Collection Agent:
- 25 days holiday plus bank holidays
- Private medical insurance, life assurance, pension up to 7.5%
- Staff discounts and development opportunities
Responsibilities of a Collection Agent:
- Manage and contact customers with overdue accounts in late-stage arrears
- Conduct in-depth financial conversations to assess affordability and risk
- Negotiate full payments, settlements, or structured repayment arrangements
- Handle objections, non-engagement, and difficult conversations confidently
- Work towards individual and team recovery targets
- Identify vulnerability and apply appropriate support or escalation routes
- Maintain accurate, compliant, and detailed account records
Requirements of Collection Agent:
- Previous experience in late-stage collections, recoveries, or arrears management
- Strong negotiation and influencing skills
- Resilient, confident, and comfortable working with challenging customers
- Target-driven with a strong understanding of fair treatment principles
- Highly organised with strong attention to compliance and detail
Shift Pattern:
7-week rotation: 5 days 8:30am - 5:00pm, 1 day 8:00am - 4:30pm, 1 day 11:30am - 8:00pm
Collections Agent. Job in Whitnash LilyLifestyle Jobs in Warwick employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in Whitnash. Our hybrid working model post-training allows for flexibility, while our commitment to employee development ensures that you have ample opportunities to grow your career. With competitive benefits including private medical insurance, generous holiday allowance, and staff discounts, we strive to create a workplace where you can thrive both personally and professionally.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent. Job in Whitnash LilyLifestyle Jobs in Warwick
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves handling challenging conversations, role-playing with a friend or using online resources can help you feel more confident when discussing payment options with customers.
✨Tip Number 3
Be ready to showcase your resilience! Prepare examples from your past experiences where you successfully managed difficult situations. This will demonstrate your ability to handle tough conversations and meet recovery targets.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace Collections Agent. Job in Whitnash LilyLifestyle Jobs in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in collections or contact centre roles. We want to see how you've handled challenging conversations and managed overdue accounts, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Collections Agent role. Share specific examples of your negotiation skills and how you balance firm debt recovery with fair customer treatment.
Showcase Your Resilience:This role requires a strong sense of resilience. In your application, mention times when you’ve successfully navigated difficult conversations or met recovery targets. We love to see that you can handle pressure with professionalism!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent inside out. Familiarise yourself with common debt recovery practices, negotiation techniques, and the importance of fair treatment principles. This will help you answer questions confidently and show that you're serious about the position.
✨Practice Makes Perfect
Role-play some challenging conversations with a friend or family member. Focus on how to handle objections and difficult customers while maintaining professionalism. This will not only boost your confidence but also prepare you for the types of scenarios you might face in the job.
✨Showcase Your Resilience
During the interview, be ready to share examples of how you've successfully navigated tough situations in previous roles. Highlight your ability to stay calm under pressure and your strategies for managing stress. Employers love to see candidates who can bounce back from challenges!
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and what success looks like in this role. This shows that you're genuinely interested and helps you assess if the company is the right fit for you too.
