At a Glance
- Tasks: Support home transport applications and manage enquiries in a busy team.
- Company: Join Warwickshire County Council, a supportive and dynamic workplace.
- Benefits: Earn £13.69 per hour with potential for permanent role and remote work.
- Other info: Flexible working environment with opportunities for growth.
- Why this job: Make a difference while developing your admin and customer service skills.
- Qualifications: Previous admin experience and strong communication skills required.
The predicted salary is between 28000 - 29000 £ per year.
Pay: £13.69 per hour
Duration: Temporary ongoing (could be extended or become permanent)
Company: Warwickshire County Council
Hours: Full time - 37 hours per week
Location: Primarily remote but one day in Warwick
Start Date: ASAP
What does the job entail?
On behalf of Warwickshire County Council, Pertemps Recruitment have an exciting opportunity for a Business Support Officer to join a busy team of assessors supporting home transport applications. This role would suit someone with strong administration and customer service skills who is confident managing a busy workload and handling challenging conversations professionally. The successful candidate will support the team with general enquiries via phone and email, inbox management, and day-to-day administrative duties.
You will achieve this by:
- Managing a shared inbox and responding to enquiries
- Handling inbound calls from parents and service users
- Supporting with home transport application enquiries
- Managing complaints professionally and confidently
- Providing accurate administrative support to the wider team
- Maintaining records and updating internal systems
- Working effectively within a busy office environment
What are we looking for in the ideal candidate?
- Previous administration experience
- Strong customer service and communication skills
- Experience working within a busy office environment
- Confident managing telephone and email enquiries
- Ability to remain calm and professional in challenging situations
- Good IT and organisational skills
Business Support Officer. Job in Warwick LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Warwickshire County Council is an excellent employer, offering a supportive work culture that values strong administration and customer service skills. With the flexibility of primarily remote work and opportunities for professional growth within a busy team, employees can enjoy a meaningful role while contributing to the community. The council fosters a collaborative environment where staff are encouraged to develop their skills and advance their careers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer. Job in Warwick LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Warwickshire County Council and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with potential questions and scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed busy workloads or handled challenging situations. This will demonstrate that you can thrive in a fast-paced environment like the one at Warwickshire County Council.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources!
We think you need these skills to ace Business Support Officer. Job in Warwick LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administration and customer service skills. We want to see how your experience aligns with the role of a Business Support Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your ability to handle busy workloads and challenging conversations, as these are key aspects of the job.
Showcase Your IT Skills:Since the role involves managing records and updating internal systems, make sure to mention any relevant IT skills or software you’re familiar with. We love candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with managing shared inboxes, handling enquiries, and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves dealing with parents and service users, be prepared to discuss your customer service experience. Think of specific examples where you've handled challenging conversations or complaints professionally. This will demonstrate your ability to remain calm under pressure.
✨Brush Up on Your IT Skills
As the job requires good IT skills, make sure you're comfortable with common office software and any specific tools mentioned in the job description. If you have experience with managing records or updating internal systems, be ready to share that during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
