At a Glance
- Tasks: Handle housing complaints and assist customers with their concerns.
- Company: Reputable North West Housing Association focused on customer care.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Join a dynamic team dedicated to improving customer experiences.
- Why this job: Make a difference in people's lives by resolving housing issues.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Your new company: We are currently recruiting for a Complaints handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints as needed.
Housing Complaints Handler. Job in Warrington, Cheshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic North West Housing Association that prioritises employee well-being and professional growth. With a supportive work culture, comprehensive training programmes, and a commitment to community service, we offer a fulfilling environment for our Housing Complaints Handler role in Warrington. Enjoy the unique advantage of working in a collaborative team dedicated to making a positive impact in the housing sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Handler. Job in Warrington, Cheshire LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their values and recent news. This will help us tailor our answers and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to complaints handling. Think about how you would deal with difficult situations and be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their approach to customer care or how they handle complaints can show that we’re engaged and serious about the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Housing Complaints Handler. Job in Warrington, Cheshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in handling complaints, especially in housing or customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in housing and how you can contribute to our customer care team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:As a Complaints Handler, communication is key. In your application, highlight any experience you have in resolving conflicts or dealing with difficult situations. We want to know how you handle complaints effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the HOS Code Inside Out
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding its principles will not only help you answer questions confidently but also demonstrate your commitment to handling complaints effectively.
✨Practice Active Listening
During the interview, show that you can listen actively. This role requires dealing with complaints over the phone, so practice summarising what the interviewer says and responding thoughtfully. It’ll showcase your communication skills and empathy.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or resolved conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your problem-solving abilities.
✨Show Your Team Spirit
Since you'll be working alongside a customer care and complaints team, highlight your ability to collaborate. Share examples of how you've worked well in a team setting, as this will reassure them that you can contribute positively to their environment.
