At a Glance
- Tasks: Lead and develop high-performing teams to deliver exceptional service and operational excellence.
- Company: Join a well-established, growing business focused on service excellence and continuous improvement.
- Benefits: Competitive salary, performance bonus, and strong career development opportunities.
- Other info: Hands-on role with a balance of strategic thinking and operational management.
- Why this job: Make a real impact on customer experience and drive sustainable growth in a dynamic environment.
- Qualifications: Proven leadership experience in production, service, or supply chain environments.
The predicted salary is between 50000 - 60000 £ per year.
A commercially minded Operations Manager who will play a pivotal role in leading site performance, developing teams, and delivering outstanding service to customers.
Our client is a well-established and growing operational business with a strong focus on service excellence, continuous improvement, and customer delivery. Operating in a fast-paced environment, the organisation places equal importance on operational efficiency and commercial performance, ensuring high-quality outcomes for its customers while driving sustainable growth.
As Operations Manager, you will take full ownership of operational performance across a busy production and service environment, balancing commercial objectives with operational delivery. You will lead and develop a high-performing team, ensuring the business consistently meets customer expectations on quality, cost, and delivery while driving continuous improvement initiatives.
Key responsibilities include:
- Leading, managing and developing operational teams to deliver high performance and a strong "one team" culture
- Driving operational excellence by improving processes, efficiency, and overall site effectiveness
- Taking a customer-facing approach to ensure service levels, delivery timelines, and quality standards are consistently achieved
- Managing budgets, forecasting volumes, and ensuring cost control across operations
- Partnering with cross-functional teams including engineering, logistics, and service functions to resolve issues and enhance performance
- Leading continuous improvement initiatives and embedding a culture of efficiency and accountability
- Supporting strategic planning and contributing to long-term operational and commercial decision-making
- Ensuring compliance with Health & Safety and regulatory requirements at all times
This is a highly visible, hands-on leadership role requiring a balance of strategic thinking and day-to-day operational management.
Profile
The ideal candidate will be a commercially aware operations leader with proven experience in managing teams within a production, service, or supply chain environment. You will bring:
- Strong leadership experience, with the ability to motivate, develop, and engage teams
- A commercial mindset with experience managing budgets, forecasting, and driving cost efficiencies
- A customer-focused approach, ensuring service excellence and strong client relationships
- Operational expertise within production, supply chain, or service environments
- Strong analytical and problem-solving capabilities, with a continuous improvement mindset
- Experience of ERP systems and data-driven decision making
- The ability to balance strategic thinking with hands-on operational delivery
- A driven, ambitious and career-minded approach, with a desire to progress and take on increasing responsibility
Exposure to lean methodologies or continuous improvement frameworks would be advantageous.
Job Offer
Salary 50,000-60,000
15% performance related bonus
Opportunity to lead and shape a high-performing team
A dynamic and fast-paced environment with strong career development potential
The chance to make a tangible impact on customer experience and business success
Operations Director. Job in Wakefield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an Operations Director at our well-established and growing operational business in Wakefield, you will thrive in a dynamic environment that prioritises service excellence and continuous improvement. We offer a supportive work culture that fosters team development and provides ample opportunities for career progression, alongside competitive salaries and performance-related bonuses. Join us to make a meaningful impact on customer experience while leading a high-performing team dedicated to operational excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director. Job in Wakefield LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Director role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, we can show them how your experience aligns perfectly with their goals and how you can drive operational excellence.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've developed teams and driven continuous improvement. We want to highlight your ability to motivate and engage others, which is key for an Operations Director.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can make a real impact in a fast-paced environment like ours.
We think you need these skills to ace Operations Director. Job in Wakefield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Director role. Highlight your leadership experience and any relevant operational achievements that align with the job description. We want to see how you can drive performance and service excellence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your commercial mindset and customer-focused approach. Tell us why you're passionate about leading teams and driving continuous improvement in a fast-paced environment.
Showcase Your Achievements:When detailing your experience, focus on specific examples where you've improved processes or led successful projects. We love numbers, so if you can quantify your impact, even better! This helps us see your potential for operational excellence.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As an Operations Director, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to operational performance, budgets, and forecasting. Be ready to discuss how you've managed costs and improved efficiencies in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to motivate and develop teams. Prepare stories that illustrate how you've fostered a 'one team' culture and driven high performance in your past positions.
✨Customer-Centric Mindset
Since the job focuses on service excellence, be prepared to talk about how you've ensured customer satisfaction in your previous roles. Share specific instances where you’ve gone above and beyond to meet client expectations and how you’ve built strong relationships.
✨Continuous Improvement Focus
The organisation values continuous improvement, so come armed with examples of initiatives you've led or contributed to. Discuss any lean methodologies or frameworks you've implemented and the positive outcomes that resulted from those efforts.
