At a Glance
- Tasks: Support IT infrastructure and manage incidents using Freshdesk software.
- Company: Award-winning employee-owned company with a vibrant office culture.
- Benefits: Competitive salary, share ownership, and great benefits.
- Other info: Commutable from various locations in West and South Yorkshire.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Experience in IT support and incident management preferred but not essential.
The predicted salary is between 32000 - 32000 £ per year.
Specialist client requires IT Support Analysts to support the EMEA IT Director in managing their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software, providing problem management, and overseeing all IT Infrastructure, including desktop, laptop, and mobile/fixed telephony (patching, rebuilds, fault finding on Windows 11 machines, etc.), ensuring SLAs are achieved and processes are followed to provide effective customer service.
You will also be responsible for identifying risks, testing new/changed services, firmware and application upgrades, and transitioning new services to operational support. Experience in Incident, Change, and Problem management is ideal but not essential.
These are new roles within an award-winning client in superb offices just off the M1, where it is an employee-owned company, offering excellent opportunities for involvement.
This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, and Leeds.
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business.
IT Support Analysts (1st/2nd Line). Job in Wakefield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join an award-winning, employee-owned company in Wakefield, where your contributions as an IT Support Analyst will be valued and rewarded. With a strong focus on professional development, a collaborative work culture, and excellent benefits including share ownership, this role offers a unique opportunity to grow within a supportive environment while making a meaningful impact across the EMEA region.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analysts (1st/2nd Line). Job in Wakefield LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 11, Office 365, or Active Directory, make sure to highlight that in conversations. Share specific examples of how you've tackled IT issues in the past.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle incidents or changes, and be ready to discuss your problem-solving process. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications.
We think you need these skills to ace IT Support Analysts (1st/2nd Line). Job in Wakefield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Windows 11, Office 365, and any relevant call logging software like Freshdesk. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully resolved IT issues. We’re keen on seeing your problem management skills in action, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Make sure you're up to speed with Windows 11, Office 365, and Active Directory. Brush up on common issues and solutions related to these systems, as you'll likely be asked about them during the interview.
✨Familiarise Yourself with Freshdesk
Since you'll be using Freshdesk for call logging, it’s a good idea to get familiar with its features. If you can, try to find a demo or tutorial online to understand how it works and how you can use it effectively in incident management.
✨Prepare for Scenario Questions
Expect questions that put you in real-life IT support scenarios. Think about how you would handle incidents, manage changes, and solve problems. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Your Customer Service Skills
This role is all about providing excellent customer service. Be ready to discuss examples from your past experiences where you’ve gone above and beyond to help users. Highlighting your communication skills and empathy will set you apart.
