At a Glance
- Tasks: Lead the customer service team and enhance B2B relationships.
- Company: Join a well-established company in the supply and service industry.
- Benefits: Competitive salary, exceptional benefits, and great transport links.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by delivering world-class service to customers.
- Qualifications: Proven leadership experience in customer service and strong communication skills.
The predicted salary is between 50000 - 55000 £ per year.
Wakefield based - on-site
Supply & Service Industry
Client Details
Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function.
Description
- Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectives.
- Leadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distribution.
- Leadership of field based relationship/account managers responsible for understanding customer issues, understanding customer requirements, managing complaints, and driving retention of B2B customers.
- Drive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA's are maintained.
- Take ownership of escalated customer issues by being proactive and listening to customers.
- Work cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customers.
- Proactively manage resource in line with customer demand taking into account peak periods, customer demand and understanding customers' long term requirements.
- Use all available information to make data driven decisions that will support the business in achieving wider objectives.
Profile
- Prior leadership of a Customer Service Function.
- Commercially astute.
- Ability to build and maintain strong working relationships with customers.
- Understanding of the wider customer supply chain.
- Strong internal stakeholder engagement.
- Excellent communication skills both written and verbal.
Job Offer
The role of Customer Service Manager will be based in the Wakefield area and has great links to the M1 & M62. Salary of 50,000 - 55,000 on offer depending on experience, plus exceptional benefits (disclosed upon application). Please note - the successful applicant will need a Full UK driving license due to role requirements.
Customer Service Manager. Job in Wakefield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Customer Service Manager at our Wakefield site, you will join a dynamic team dedicated to delivering exceptional service in the supply and service industry. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering competitive salaries and outstanding benefits. With excellent transport links and a commitment to employee well-being, we provide a rewarding environment for those looking to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager. Job in Wakefield LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply and service industry, especially those who might know someone at the company. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that Customer Service Manager role.
✨Tip Number 2
Prepare for the interview by researching the company’s customer service strategy. Think about how your leadership experience aligns with their goals. We want you to show them you’re not just a fit, but the perfect fit for driving their customer service to the next level!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. Get comfortable discussing your past experiences and how they relate to managing customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are passionate about delivering world-class service, just like you!
We think you need these skills to ace Customer Service Manager. Job in Wakefield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Manager role. Highlight your leadership experience and any relevant achievements in customer service that align with the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven customer retention and managed teams effectively in the past.
Showcase Your Communication Skills:Since excellent communication is key, ensure your written application is clear and concise. Use professional language but let your personality shine through to make a memorable impression.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Strategy
Before the interview, make sure you understand the company's customer service strategy and how it aligns with their overall objectives. Be ready to discuss how you would create and implement a similar strategy in your role as Customer Service Manager.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership experiences in customer service. Highlight how you've successfully managed teams, resolved escalated issues, and driven retention through exceptional service. This will demonstrate your capability to lead the internal customer service function effectively.
✨Understand the Supply Chain
Familiarise yourself with the supply chain processes relevant to the company. Being able to discuss how you can work cross-functionally with logistics, operations, and credit control will show that you have a comprehensive understanding of the customer journey and can enhance the overall experience.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare to answer questions about managing customer complaints and building relationships, ensuring you convey your ideas confidently and effectively during the interview.
